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Symptom
The door will not open
Possible causes
●
The water level is above the bottom edge of the door.
●
The machine is heating the water or drying the clothes.
●
The drum is turning.
The door can only be opened when the relevant light has gone out.
Spinning starts late or the machine
does not spin
●
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after few minutes, the laundry is still not evenly distributed in the
drum, the machine will spin at a lower spin or will not spin. In this
case, redistribute the load manually and select the spin programme.
The machine makes an unusual
noise
●
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
No water is visible in the drum
●
Machines based on modern technology operate very economically
using very little water without affecting performance.
The machine does not dry or does
not dry properly
●
The drying time or degree of drying has not been selected
●
The water tap is not turned on (E10)
●
The drain pump is clogged (E20)
●
The machine is overloaded
●
The selected drying time or degree of dryness was not suitable for the
laundry
The machine vibrates when spinning
●
The internal packing has not been removed.
●
The machine is in contact with the wall or furniture.
●
The machine is not level and stable (check diagonally).
●
The washing load is badly distributed in the drum.
●
Maybe there is very little laundry in the drum.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk.
For Customer Service in Ireland please contact us at the
address below:
Zanussi Electrolux
Electrolux Group (Irl) Ltd
Long Mile Road
Dublin 12
Republic of Ireland
Tel: +353 (0)1 4090751
Email: service.eid@electrolux.ie
Before calling out an engineer, please ensure you have
read the details under the heading “Something Not
Working”.
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance (found
on the rating plate - see picture)
5. The purchase date.
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.
Mod. ..........
Prod. No. ...........
Ser. No. .........
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