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7. OPERATING PROBLEMS
Many checks have been carried out during the manufacture of your washing machine. However, if you face a problem
with its operation, please read the following sections before calling the After Sales service.
Symptom Cause
The washing machine will not start or will not fill: • the washing machine is not correctly connected, the elec-
trical installation is not working,
• the cover of your washing machine and the drum flaps are
not correctly closed,
• you did not control the program start correctly,
• there is a power failure,
• the water supply is closed off,
• the water tap is closed,
• the water inlet is blocked.
The washing machine fills up but empties again
immediately:
• the drain siphon is attached too low (see installation sec-
tion).
The washing machine will not spin or will not
empty:
• the drain pipe is blocked or kinked,
• the drain filter is blocked,
• the anti-unbalance mass safety device has tripped; bad
distribution of washing in the drum,
• the «Drain» program or the «Rinse hold» option is selected,
• the height of the drain siphon is wrong.
There is water on the floor around the washing
machine:
• excess detergent has made too much foam that over-
flowed,
• the detergent is not suitable for washing machine,
• the drain siphon is not hooked on properly,
• the drain filter was not put back into place,
• the water inlet pipe is leaking.
Washing results are not satisfactory: • the detergent is not suitable for machine washing,
• there is too much washing in the drum,
• the washing program is not appropriate,
• there is not enough detergent.
The machine is vibrating or noisy: • not all the packing was removed from the machine (see
unpacking section),
• the washing machine is not leveled and properly packed,
• the washing machine is too close to the wall or furniture,
• the washing is not well distributed in the drum,
• the load is not sufficient.
The washing cycle is much too long : • the water inlet is blocked,
• there was a power supply failure or the water was cut off,
• the motor temperature safety device tripped,
• the water inlet temperature is lower than normal,
• the foam detection safety system tripped (too much deter-
gent) and the washing machine evacuated the foam,
• the anti-unbalance mass safety device tripped, an additio-
nal phase was added to distribute the washing in the drum
better.
The washing machine stops during a washing cy-
cle :
• the water or electricity supply is defective,
• a rinse hold was programmed.
The cover does not open during the cycle :
• the «
IMMEDIATE OPENING»
*
light is off,
• the temperature of the washing water is too high.
• the cover cannot open until 1 to 2 minutes after the
washing machine has stopped*.