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Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre
and further information about Service Force, please
visit the website at www.serviceforce.co.uk.
Before calling out an engineer, please ensure you
have read the details under the heading “Something
Not Working”.
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance
(found on the rating plate - see picture)
5. The purchase date.
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.
Customer Care Department
For general enquiries concerning your Zanussi
Electrolux appliance or for further information on
Zanussi Electrolux products, please contact our
Customer Care Department by letter or telephone at
the address below or visit our website at
www.zanussi.co.uk
Customer Care Department
Zanussi Electrolux
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel 08705 727727*
* calls to this number may be recorded for training
purposes.
The tumble dryer does not start
• The door(s) has (have) not been closed.
• The plug is not properly inserted in the power socket.
• There is no current at the socket.
• The main fuse or the fuse in the plug has blown.
• The selector dial is not set correctly.
• The water reservoir is full or not properly inserted
(the FULL TANK light is on ). The programme
starts in any case but it stops after approx. 4 minutes.
• The START/PAUSE Button has not been depressed.
• The DELAY START option has not been selected.
Drying takes too long or laundry is not
dry enough.
• The laundry has not been spun properly.
• The filters and/or the condenser are clogged up.
• The water reservoir is full.
• The room temperature is too high.
• The selected time or drying cycle was not suitable
for the laundry.
• The LOW TEMPERATURE button has been
pressed.
• There is too much laundry inside the appliance.
• The dryer is not correctly installed.
Something Not Working
Symptom
Possible causes
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without
calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.
IMPORTANT: if the END light flashes, the buzzer sounds and an alarm code is displayed, switch the machine
off and call the Service Centre.
If after the above checks, there is still a fault, call your local Service Force Centre.
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