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If you experience
Possible Causes
Solution
Normal washer operation.
Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not interrupt
cycle.
Washer may be stopped to reduce suds.
The washer senses the dry load with short spins that may take 2 to 3
minutes before water is added. You may hear the hum of the spins.
This is normal.
Washer won’t run or ll,
washer stops working
(cont.)
Plug power cord into a grounded 3-prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Check proper electrical supply.
Washer may be tightly packed. Remove several items, rearrange load evenly around the washplate.
Do not load garments directly over the center of the washplate. Close
lid and press START/PAUSE.
Add only 1 or 2 additional garments after cycle has started.
Not using HE detergent or
using too much HE detergent.
Only use HE detergent. Suds from regular detergents can slow or
stop the washer. Always measure detergent and following detergent
directions based on your load requirements.
To remove suds, cancel cycle. Select RINSE, DRAIN & SPIN. Select
your cycle. Press START/PAUSE. Do not add more detergent.
Small items may have been caught in pump or between basket and
tub, which can slow draining.
Empty pockets and use
garment bags for small items.
Washer not draining/
spinning, loads are still
wet
Washer not performing as expected (cont.)
TROUBLESHOOTING
Do not add more water to the washer.
If you experience
Possible Causes
Solution
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Washer won’t run or ll,
washer stops working
Check for proper water supply.
Both hoses must be attached and have water owing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.