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First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Feet may not be in contact with the
oor and locked.
Front and rear feet must be in rm contact with oor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Check oor for exing or sagging. If ooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced
or too large.
Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jeans jacket with a
few extra items.
Item or load not suitable for selected cycle. See “Cycle Guide”
and “Using Your Washer.”
Empty pockets before washing. Loose items such as coins
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
Fill hoses not attached tightly.
Tighten ll-hose connection.
Properly seat all four ll-hose at washers.
Drain hose connection.
Check that the drain hose is properly secured to drainpipe or
laundry tub.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Fill hose washers.
Noises
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel drum.
Objects caught in washer
drain system.
Clicking or metallic
noises
Gurgling or humming
The pump may make a humming sound with periodic gurgling
or surging as nal amounts of water are removed during the
spin/drain cycles. This is normal at certain stages of the cycle.
Washer may be draining water.
Water Leaks
Check the following for
proper installation
Vibration, rocking, or
“walking”
Load not completely
covered in water
Water level not visible on door or
does not cover clothes.
This is normal for an HE front load washer. The washer senses
load sizes and adds the correct amount of water for optimal
cleaning.
Washer not performing as expected
Washer may not be level.
The door will lock unlock and lock again. You will hear 3 clicks
after touching and holding START. This is normal.
Door locking or unlocking.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
cause leaking from the door or rear of cabinet. Always measure
detergent and follow manufacturer’s directions based on your
load requirements.
Water or suds leaking
from door or rear of
cabinet
Residue on door glass.
Periodically clean the underside of the glass window to avoid
potential leaks.
The shipping bolts are still in the
back of the washer.
See “Remove transport bolts from washer” in the
Installation Instructions.
Door opened during “Add Garment.” Water can drip off the inside of the door when the door is
opened after the start of a cycle.
Rolling or sloshing
and occasional clicking
(on slow-speed spin)
This is normal at certain stages of the cycle.Steel balls in the balancing system
are balancing the load.
Vibration or Off-Balance
TROUBLESHOOTING