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Washer not loaded as recommended.
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move.
Do not add more water to washer. Adding water lifts the
garments off the washplate, resulting in less effective cleaning.
Washer is less efcient at cleaning when tightly packed.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Add only 1 or 2 additional garments after washer has started.
Not cleaning or
removing stains
Wash load not completely
covered in water.
Added more water to washer.
If you experience
Possible Causes
Solution
First try the solutions suggested here or visit our website possibly avoid the cost of a service call...
In U.S.A. www.whirlpool.com/help - In Canada www.whirlpool.ca
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric type.
Not using dispenser.
Not washing like colors together.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Super Wash and Heavy cycle for tough cleaning. See the
“Cycle Guide” to match your load with the best cycle.
Use dispenser to avoid chlorine bleach.
Load dispenser before starting a cycle.
Do not add products directly onto load.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Washer not performing as expected (cont.)
Load is tangling Washer not loaded as recommended. See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher speed
spin. See the “Cycle Guide” to match your load with the best
cycle.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
TROUBLESHOOTING
Sand, pet hair, lint, etc.
on load after washing
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Add an Extra Rinse to the selected cycle.
Adding detergent on top of load. Add detergent, oxi products and color-safe bleach to the bottom
of the basket before adding the garments.
Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser.Incorrect dispenser
operation
Not selecting Fabric Softener
Added-Yes.
Always select “Yes”, when selecting Fabric Softener Added.
Cycles that use spray rinsing will add additional water for proper
fabric softener dispensing when “Yes” is selected.