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Clogged dispensers or laundry
products dispensing too soon.
Incorrect dispenser
operation
If you experience
Possible Causes
Solution
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Sharp items were in pockets during
wash cycle.
Strings and straps could have tangled.
Items may have been damaged before
washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer
is tightly packed.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Garment care instructions may not
have been followed.
Always read and follow garment manufacturer’s care label
instructions. See “Cycle Guide” to match your load with
the best cycle.
Load garments in loose heaps evenly around the washplate. Do
not load garments directly over the center of the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Tie all strings and straps before starting wash load.
Fabric damage
TROUBLESHOOTING
Do not overll dispenser, which causes immediate dispensing.
Always select Fabric Softener option to assure proper dispensing.
Load dispensers before starting a cycle.
Homes with low water pressure may result in residual powder in the
dispenser. To avoid, select a warmer wash temperature if possible,
depending on your load, or use liquid HE detergent.
Use only liquid chlorine bleach in the bleach dispenser.
In wash water temperatures colder than 60° F (15.6° C), some
detergents do not dissolve well. Soils may be difcult to remove.
To avoid, select a warmer wash temperature if possible, depending
on your load, or use liquid HE detergent.
Residual powder in dispenser.
Monthly maintenance not done as
recommended.
Using wrong or too much detergent.
Run the Clean Washer with affresh
®
cycle after every 30 washes.
See “Washer Care” in Washer Maintenance.
Unload washer as soon as cycle is complete.
Use only HE detergent. Be sure to measure correctly.
Always follow the manufacturer’s directions.
See “Washer Care” section.
Odors
The lid is not closed.
Close the lid. The washer will not start or ll with the lid open.
Lid Locked light
is ashing.
A cycle was stopped or paused using
the START/Pause/Unlock button.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Adding laundry packet incorrectly.
Be sure laundry packet is added to washer basket before adding
clothes. Do not add packet to dispenser. Follow the manufacturer’s
instructions to avoid damage to your garments.
Single-dose laundry
packet not dissolving
Button sounds can be turned on or off by pressing and holding
EXTRA RINSE for 6 seconds.
Button sounds are turned off.No sounds when
buttons are pressed
Cycle signal can be turned on or off by pressing and holding
FABRIC SOFTENER for 6 seconds.
Cycle signal is turned off.No end of cycle signal