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If you experience
Possible causes
Solution
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet,
and have both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy Star washers use cooler wash and rinse water
temperatures than your previous washer. This includes
cooler hot and warm washes.
Load not rinsed Check for proper water supply.
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call...In U.S.A. http://www.whirlpool.com/help - In Canada www.whirlpool.ca
Washer not performing as expected (cont.)
Energy saving controlled
wash temperatures.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water owing to
the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions
based on load size and soil level.
Washer not loaded as recommended. The washer is less efcient at rinsing when tightly packed.
Load garments in loose heaps evenly around the basket wall.
The washer will not rinse well if tightly packed. Load with dry
items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
Using a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment. To remove extra water in the load, select
DRAIN & SPIN. Load may need to be rearranged to allow even
distribution of the load in the basket.
The washer may be tightly packed or
unbalanced.
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Empty pockets and use garment bags
for small items.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain &
Spin cycle to remove excess water. See “Using Your Washer”
for loading recommendations.
Washer not draining/
spinning, loads are
still wet, or spin light
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
Check plumbing for correct
drain hose installation. Drain hose
extends into standpipe farther than
4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the oor. Remove any clogs from drain hose.
Too much detergent causing suds to
slow or stop draining and spinning.
Use only HE detergent. Always measure and follow detergent
directions for your load. To remove extra suds, select RINSE &
SPIN. Do not add detergent.
The high spin speeds combined with air ow during the nal
spin can cause items near the top of the load to develop dry
spots during the nal spin. This is normal.
High speed spins extract more
moisture than traditional top-load
washers.
Dry spots on load
after cycle
TROUBLESHOOTING