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■ Are you using a low speed wash cycle?
Powdered detergents may not dissolve well in a slow-speed
cycle. For best results, use liquid detergent for slow-speed
cycles such as Delicate/Hand Wash.
■ Did you unload the washer promptly?
To avoid dye transfer, unload the washer as soon as it stops.
■ Did you use a fabric softener dispensing ball?
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
■ Did you use powdered detergent in a low-speed cycle?
Consider using liquid detergent.
■ Did you use Quick Wash on a large load?
For best results, use Quick Wash for small, lightly soiled
loads.
Load is wrinkled, twisted, tangled
■ Did you unload the washer promptly?
Unload the washer as soon as it stops.
■ Did you use the right cycle for the load being washed?
Use the Delicate/Hand Wash cycle or another cycle with a
low spin speed to reduce wrinkling.
■ Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should tumble freely during washing.
■ Was the wash water warm enough to relax wrinkles?
If safe for load, use warm or hot wash water.
■ Are the hot and cold water hoses reversed?
Check that the hot and cold water hoses are connected to
the right faucets. A hot rinse followed by spin will cause
wrinkling. See “Connect the Inlet Hoses.”
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use FSP
®
factory specified parts. These parts will fit right
and work right because they are made with the same precision
used to build every new WHIRLPOOL
®
appliance.
To locate FSP replacement parts in your area:
In the U.S.A., call the Customer eXperience Center at
1-800-253-1301, or your nearest designated service center.
In Canada, call 1-800-807-6777, or your nearest designated
service center.
In the U.S.A.
Call the Whirlpool Customer eXperience Center toll free:
1-800-253-1301.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances
■ Installation information
■ Use and maintenance procedures
■ Accessory and repair parts sales
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
■ Referrals to local dealers, repair parts distributors, and
service companies
Whirlpool designated service technicians are trained to fulfill the
product warranty and provide after-warranty service anywhere in
the United States.
To locate the Whirlpool designated service company in your area,
you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call the Whirlpool Canada LP Customer Interaction Centre toll
free: 1-800-807-6777.
Our consultants provide assistance with:
■ Use and maintenance procedures
■ Accessory and repair parts sales
■ Features and specifications on our full line of appliances
■ Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool Canada LP designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool
Canada LP with any questions or concerns at:
Customer Interaction Centre
Whirlpool Canada LP
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.