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TROUBLESHOOTING
Most laundering problems are easily solved if you understand the cause. Check the following list
for common washing problems. If you need further assistance, see the “Requesting Assistance
or Service” section.
COMMON WASHING PROBLEMS
Problem ...
Washer leaks
NOTE: After
checking these,
check household
plumbing.
Washer won’t
drain/spin
Wet loads
Washer continues
to fill/drain or
cycle stuck
NOTE: Washer
pauses briefly
throughout each
cycle. This is normal.
Washer makes
noise
Solution ...
•
Tighten hoses. See Installation
Instructions.
•
Reseat (reposition) washers. See
Installation Instructions.
•
Clamp drain hose.
•
Unclog drain. Sink and standpipe
must be able to handle 17 gallons
(64.6 L) of water per minute.
•
Ensure tub is centered before
starting washer.
•
Ensure front feet are installed and
nuts are tightened. Level washer.
•
Redistribute the load, or reduce
load size.
•
Unclog hose. See Installation
Instructions for proper installation
of drain hose.
•
Close the lid.
•
Lower drain hose.
•
Use less detergent.
•
Check electrical source or call
electrician. Do not use extension
cords.
•
Choose a cycle with a higher spin
speed.
•
Cold rinses leave loads wetter than
warm rinses. This is normal.
•
Raise the drain hose. It must be
higher for proper operation.
•
Adjust drain hose for loose yet
secure fit. See Installation
Instructions.
•
Do not seal off drain hose with
tape. The hose needs an air gap.
•
Redistribute load.
•
Level washer. Reset rear leveling
legs. See Installation Instructions.
•
Tighten nuts.
•
See Installation Instructions.
Cause ...
•
Fill hoses not tight.
•
Fill hose washers not properly seated.
•
Drain hose clamp not properly installed
or is off.
•
Drain is clogged.
•
Tub moved forward during unloading,
causing water to deflect off of tub ring.
•
Unit not level, causing water to deflect
off of tub ring.
•
Fill or spray rinses are deflecting off of
load. Washer is overloaded or load is
unbalanced.
•
Drain hose is clogged.
•
Lid is open.
•
End of drain hose more than
72 inches (190.9 cm) above floor.
•
Too much detergent – excessive sudsing.
•
Low voltage or using an extension cord.
•
Wrong cycle for load being washed.
•
Cold rinses.
•
Top of drain hose is lower than water
level in washer.
•
Drain hose fits too tightly into standpipe.
•
Drain hose taped into standpipe.
•
Load is unbalanced.
•
Washer is not level.
•
Nuts on front feet not tight.
•
Yellow shipping strap with cotter pins
not completely removed.