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If You Need Assistance, Service Or Replacement Parts
If you need service, first see the “Before
You Call For Service” section of this book.
After checking “Before You Call For
Service,” additional help can be found by
calling our COOL-LINE@ service assistance
telephone number.
1. If you need assistance*...
Call Whirlpool COOL-LINES service
assistance telephone number. Dial free
from anywhere in the U.S.:
1-800-253-l 301
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your
appliance or, if service is necessary,
recommend a qualified service company in
your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in
your correspondence.
2.
If you need service*...
Whirlpool has a
-‘A sEg ~~$2mi%~~~~
9
Whirlpool service
technicians are trained to fulfill the product
warranty and provide after-warranty
service, anywhere in the United States. To
locate the authorized Whirlpool service
company in your area, call our
COOL-LINE@ service assistance telephone
number (see Step 1) or look in your
telephone directory Yellow Pages under:
APPLIANCES - HOUSEHOLD -
MAJOR -SERVICE & REPAIR
OR
ELECTRICAL APPLIANCES -
MAJOR - REPAIRING (L PARTS
OR
WASHING MACHINES, DRYERS
6 IRONERS - SERVICING
WHIRLPOOL APPLIANCES
AUTHORIZED WHIRLPOOL SERVICE
3. If you need FSP replacement parts’...
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your Estate appliance.
FSP replacement parts will fit right and
work right, because they are made to the
same exacting specifications used to build
every new Estate appliance.
To locate FSP replacement parts in your
area, refer to Step 2 above or call the
Whirlpool COOL-LINE service assistance
number in Step 1.
4. If vou are not satisfied with how the
prbblem was solved*...
Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
Contact MACAP only when the dealer,
authorized servicer or Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
MACAP will in turn inform us of your
action.
*When requesting assistance, please
provide: model number, serial number,
date of purchase, and a complete
description of the problem. This
information is needed in order to better
respond to your request.
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple 999.9999
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