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PROBLEM
Washer fills and
drains without
running
POSSIBLE CAUSE
Cycle control knob is not pointing
to a number in the cycle.
Washer drains
Drain hose is lower than the
during wash and
water level in the washer.
rinse cycles, or
water siphons out
2. If you need assistance . . .
Call Whirlpool Consumer Assistance
Center telephone number. Dial free from
anywhere in the U.S.:
1-800-253-l 301
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your
appliance or, if service is necessary, recom-
mend a qualified service company in your
area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in
your correspondence.
3. If you need service . . .
w
Whirlpool has a nationwide
network of authorized
i#l 01” WhirlpoolSM service
SERV’CE companies. Whirlpool
service technicians are
trained to fulfill the product warranty and
provide after-warranty service, anywhere in
the United States. To locate the authorized
Whirlpool service company in your area, call
our Consumer Assistance Center telephone
number (see Step 2) or look in your telephone
directory Yellow Pages under:
*APPLIANCE-HOUSEHOLD-
-WASHING MACHINES &
MAJOR, SERVICE 8 REPAIR DRYERS, SERVICE & REPAIR
-See. WhIrlpool Appliances or
-See: Whirlpool Appliances or
Authorized Whirlpool Serwce
Authorwed WhIrlpool Serwe
(Example, XYZ Serwe Co )
(Example: XYZ Servce Co )
SOLUTION
Set cycle control knob on correct
number in the cycle.
Adjust drain hose so that it is higher
than the water level in the washer.
4. If you need FSP@ replace-
ment parts . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your Whirlpool appliance.
FSP replacement parts will fit right and work
right, because they are made to the same
exacting specifications used to build every
new Whirlpool appliance.
To locate FSP replacement parts in your
area, refer to Step 3 above or call the
Whirlpool Consumer Assistance Center
number in Step 2.
5. If you are not satisfied with
how the problem was
solved . . .
l
Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a group
of independent consumer experts that voices
consumer views at the highest levels of the
major appliance industry.
l
Contact MACAP only when the dealer,
authorized servicer and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your action.
Gearcase
assembly covered
by your warranty
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