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If You Need Service Or Assistance.. .
We suggest you follow
these steps:
1. Before calling for assistance...
Performance problems often result from
little things you can find and fix yourself
without tools of any kind.
If your washer does not fill:
l
Is the power supply cord plugged into
a live circuit with the proper voltage?
l
Are both water faucets open?
l
Have you checked your home’s main
fuses or circuit breaker box?
l
Are the water supply hoses kinked?
l
Is the Cycle Control Knob set and
pulled out?
If your washer does not spin:
l
Is the lid closed?
l
Is the power supply cord plugged into
a live circuit with the proper voltage?
l
Have you checked your home’s main
fuses or circuit breaker box?
If your washer drains at the
wrong time:
l
The drain hose should be at least 28
inches above the floor and secured.
l
The drain hose should not fit tightly in
the drain pipe.
l
Make sure that the Cycle Control
Knob is pointing to a number in the
cycle.
Make sure the drain hose is higher
than the water level in the washer.
If it isn’t...
l
The washer may seem to be draining
during wash and rinse cycles.
l
Water can siphon out. (See Installa-
tion Instructions.)
If your washer stops during
a cycle:
l
Remember, the washer pauses briefly
at different times in each cycle. These
pauses are normal.
If your dryer does not run:
. Is the power supply plugged into a live
circuit with the proper voltage?
. Is the door closed tightly?
l
Did you push the START Button?
. Have you checked your home’s main
fuses or circuit breaker box?
If your dryer does not heat:
l
The FLUFF AIR setting is without
heat.
l
The last few minutes of heated cycle
settings are without heat.
l
An electric dryer uses a circuit breaker
or 2 fuses. If one fuse is blown, the
dryer may run, but not heat.
If drying time seems too long:
l
Is the gas turned on? If not, turn the
Cycle Control Knob to OFF. Turn on
gas. Wait 5 minutes. Reset controls
and start.
l
Is the lint screen clean? See page 16
of this book for cleaning instructions.
l
Is exhaust system clean? Cleaning
should be done by a qualified person.
2. If you need assistance:..
Call Whirlpool COOL-LINE” serv-
ice assistance telephone number.
Dial free from anywhere in the U.S.:
I-800-253-1301
and talk with one of our trained consul-
tants. The consultant can instruct you in
how to obtain satisfactory operation
from your appliance or, if service is nec-
essary, recommend a qualified service
company in your area.
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