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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their
causes,
and actions you can take to solve each problem. Parts 2 and 3 tell
you what to do if you still need assistance or service. When calling our Consumer Assistance
Center for help or calling for service, please provide a detailed description of the problem, your
appliance’s complete model and serial numbers and the purchase date. (See page 2.) This
information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind.
Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM POSSIBLE CAUSE
SOLUTION
Washer will
not fill
Power cord is not plugged into a
Firmly plug power cord into a live circuit
live circuit with proper voltage.
with proper voltage. Check circuit voltage
at your home’s fuse/circuit breaker box.
Household fuse has blown or
Replace fuse with a time-delay fuse of the
circuit breaker has tripped. A correct capacity. Reset circuit breaker.
time-delay fuse has not been
used.
Both hot and cold water faucets
Open both faucets.
are not open.
Water supply hoses are kinked.
Straighten hoses.
Cycle control knob is not set or
Set cycle control knob and pull out firmly.
pulled out.
Washer does
Lid is open. Close lid firmly.
not spin
Power cord is not plugged into a Firmly plug power cord into a live circuit
live circuit with proper voltage. with proper voltage. Check circuit voltage
at your home’s fuse/circuit breaker box.
Household fuse has blown or Replace fuse with a time-delay fuse of the
circuit breaker has tripped. A
correct capacity. Reset circuit breaker.
time-delay fuse has not been
used.
Washer stops
Washer
pauses
briefly at differ-
during a cycle
Wait a minute to see if washer starts cycle
ent times in each cycle. These again.
pauses are normal.
Power cord is not plugged into a
Firmly plug power cord into a live circuit
live circuit with proper voltage.
with proper voltage. Check circuit voltage
at your home’s fuse/circuit breaker box.
Household fuse has blown or
circuit breaker has tripped. A
Replace fuse with a time-delay fuse of the
correct capacity. Reset circuit breaker.
time-delay fuse has not been
used.
continued on next page
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