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If you need service or assistance,
we suggest you follow these five steps:
1. Before calling for
assistance...
Performance problems often result from little
things you can find and fix yourself without
tools of any kind.
If your washer does not fill:
l
Is the power supply cord plugged into a live
circuit with the proper voltage?
l
Are both faucets open?
l
Have you checked your home’s main fuses
or circuit breaker box?
l
Are the water supply hoses kinked?
l
Is the Timer Control Knob set and pulled out?
If your washer does not spin:
l
Is the lid closed?
l
Is the power supply cord plugged into a live
circuit with the proper voltage?
l
Have you checked your home’s main fuses
or circuit breaker box?
If your washer stops during a cycle:
l
Remember, the washer pauses briefly at dif-
ferent times in each cycle. These pauses are
normal.
If your washer fills and drains
without running:
l
Make sure that the Timer Control Knob is
pointing to START or *.
Make sure the drain hose is higher
than the water level in the washer. If it isnV:
l
The washer may seem to be draining during
wash and rinse cycles,
l
Water can siphon out. (See “Installation
Instructions:‘)
2. If you need assistance?..
Call Whirlpool COOL-LINE@ service as-
sistance telephone number. Dial free from
anywhere in the U.S.:
1-800-253-1301
and talk with one of our trained Consultants.
The Consultant can instruct you in how to ob-
tain satisfactory operation from your ap-
pliance or, if service is necessary, recommend
a qualified service company in your area.
3. If
you
need service?..
1 Fcrczz~~~E 1
are trained to fulfill
Whirlpool has a na-
tionwide network of
franchised
TECH-
CARE@ Service com-
panies TECH-CARE
service technicians
the product warranty
and provide after-warranty service, any-
where in the United States. To locate TECH-
CARE service in your area, call our COOL-
LINE service assistance telephone number
(see Step 2) or look in your telephone di-
rectory Yellow Pages under:
APPLIANCES - HOUSEHOLD -
ELECTRICAL APPLIANCES -
MAJOR - SERVICE 8 REPAIR
MAJOR - REPAIRING 8 PARTS
OR
WHIRLPOOL APPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISE0 TECH~CARESERVICE FRANCHISED TECH-CARE SERVICE
Sfi,~RVI(‘E C ‘0.MI’A.VIE.S SERI’I~‘E ~‘o.MPA.LIE~s
XYZSERVICE CO XYZ SERVICE CO
123 MAPLE
999-9999 123 MAPLE 999 9999
OR
WASHING MACHINES. DRYERS
B IRONERS - SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVIC ‘E ( ‘O.MPAh’16S
XYZ SERVICE CO
123 MAPLE
999~9999
4. If you have a problem%.
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one
of our Consultants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
5. If you need FSP”
replacement parts%.
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look Tar this sym-
bol of quality whenever you need a replace-
ment part for your Whirlpool appliance. FSP
replacement parts will fit right and work right,
because they are made to the same exacting
specifications used to build every new
Whirlpool appliance.
*If you must call or write, please provide:
model number, serial number, date of pur-
chase, and a complete description of the
problem. This information is needed in order
to better respond to your request for assist-
ance.
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