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Requesting Assistance or
Service
Before calling for assistance or service, please check “Troubleshooting” on pages 20-21. It
may save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance* . . .
In the U.S.A., call our tolLfree
I-1
number.
l-800-44-ROPER
l-800-447-6737
and talk with one of our
trained consultants. The consultant can
instruct you in how to obtain satisfactory
operation from your appliance or, if service
is necessary, recommend a qualifii service
company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service* . . .
Contact the dealer from whom
you purchased the appliance or
the authorized servicer in your
area. For help finding an autho-
rized servicer in your area, call
Ei
SERVICE
our toll-free telephone number in Step 1.
*When asking for help or service:
Please provide a detailed description of
the problem, your appliance’s complete
model and serial numbers and the pur-
chase date. (See page 2.) This information
will help us respond properly to your
request.
3. If you need FSP
replacement parts . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
syr&ol of quality whenever you need a
replacement part for your Ropep appliance.
FSP replacement parts will fii right and work
right, because they are made to the same
exacting specifications used to buikf every
new Roper appliance.
To locate FSP replacement parts in your
area,
refer to Step 2 or call our toll-free
number in Step 1.
4. If you are not satisfied
with how the problem
was solved . . .
l Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a group
of independent consumer experts that
voices consumer views at the highest
levels of the major appliance industry.
l Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
l MACAP wilt in turn inform us of your
action.
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