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TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are
still wet (cont.)
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4.5"
(114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the oor. Remove any clogs from drain hose.
Not using HE detergent or using too
much HE detergent.
Suds from regular detergent or using too much detergent can
slow or stop draining or spinning. Use only HE detergent. Always
measure and follow detergent directions for your load. To remove
extra suds, Select RINSE/DRAIN & SPIN. Do not add detergent.
Incorrect or wrong wash
or rinse temperatures
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy-saving controlled wash
temperatures.
ENERGY STAR
®
qualied washers use cooler wash and rinse
water temperatures than traditional top-load washers. This
includes cooler hot and warm washes.
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water owing to the inlet
valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can cause the washer to
operate incorrectly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
Washer may be tightly packed. The washer is less efcient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the washplate. Do
not load garments directly over the center of the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Fabric softener option not selected. When using fabric softener, be sure the Fabric Softener option
is selected.
Sand, pet hair, lint, etc.
on load after washing
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Add an Extra Rinse to the selected cycle.
Load is tangling Washer not loaded as recommended. Load garments in loose heaps evenly around the washplate. Do
not load garments directly over the center of the washplate.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Wash action and/or spin speed too
fast for load.
Select a cycle with a slower wash action and slower spin speed.
Note that items will be wetter than when using a higher speed spin.
Not cleaning or
removing stains
Wash load not completely
covered in water.
Washer senses load size and adds correct amount of water. This
is normal and necessary for clothes to move.
Added more water to washer. Do not add more water to washer. Adding water lifts the
garments off the washplate, resulting in less effective cleaning.
Washer not loaded as recommended. Load garments in loose heaps evenly around the washplate. Do
not load garments directly over the center of the washplate.
Add only 1 or 2 additional garments after washer has started.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.