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Stains on load
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Did you follow the manufacturer’s directions when adding
detergent and fabric softener?
Measure detergent and fabric softener. Use enough detergent
to remove soil and hold it in suspension.
Dilute fabric softener and add to the rinse portion of a cycle
only. Do not drip fabric softener on clothes.
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Is there above average iron (rust) in water?
You may need to install an iron filter.
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Did you properly sort the load?
Sort dark clothes from whites and lights.
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Did you unload the washer promptly?
To avoid dye transfer, unload the washer as soon as it stops.
Load is wrinkled
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Did you unload the washer promptly?
Unload the washer as soon as it stops.
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Did you use the right cycle for the load being washed?
Use the Casual/Permanent Press cycle or another cycle with
low spin speeds (if available) to reduce wrinkling.
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Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
To reduce wrinkling of permanent press clothes and some
synthetic knits, use a large load size to provide more space.
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Was the wash water warm enough to relax wrinkles, or
are you using warm rinses?
If safe for the load, use warm or hot wash water. Use cold
rinse water.
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Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are connected
to the right faucets. See the Installation Instructions.
Load is tangled or twisted
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Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
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Did you wrap items around the agitator?
Drop items loosely into the washer. Do not wrap items around
the agitator.
Gray whites, dingy colors
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Did you properly sort the load?
Dye transfer can occur when mixing whites and colors in a
load. Sort dark clothes from whites and lights.
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Was the wash temperature too low?
Use hot or warm washes if safe for the load. Make sure your
hot water system is adequate to provide a hot water wash.
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Did you use enough detergent, or do you have hard
water?
Use more detergent for washing heavy soils in cold or hard
water.
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Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are connected
to the right faucets. See the Installation Instructions.
Wash/Rinse temperature not what I selected
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Are the hot and cold water inlet hoses reversed?
See the Installation Instructions for more information. As your
frequency of loads washed increases, the water temperature
may decrease for hot and warm temperatures. This is normal.
Garment damage
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Check the following:
Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, and snap or hook fasteners
before washing.
Were strings and sashes tied to prevent tangling?
Were items damaged before washing? Mend rips and broken
threads in seams before washing.
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Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
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Did you properly add chlorine bleach?
Do not pour chlorine bleach directly on load. Wipe up bleach
spills. Undiluted bleach will damage fabrics.
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Did you follow the manufacturer’s care label instructions?
ASSISTANCE OR SERVICE
If you need assistance or service, please check “Troubleshooting.”
If you still need help, follow the instructions below.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified parts. These parts will fit right and work
right because they are made with the same precision used to build
every new WHIRLPOOL
®
appliance. To locate factory specified
parts in your area, call the dealer from whom you purchased the
washer or a Whirlpool designated service company.
NOTE:
If the power supply cord of this washer is damaged, it
must be replaced by a special cord available from the dealer from
whom you purchased the washer or a Whirlpool designated
service company.
For warranty information
Contact the dealer from whom you purchased your washer.