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Reauestina Assistance or
--¤- ---
Service w - -- -
Before calling for assistance or service, please check “Troubleshooting” on pages
29-32.
ft
may save you the cost of
a
service call. If you still need help, follow the instructions below.
1. If you need assistance* . . .
II Call our toll-free number. Dial
U.S.A.: -
1-80044-ROPER
l-800-447-6737
1 toll-free from anwuhere in the
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your appli-
ance or, if service is necessary, recommend
a qualified service company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000
North M63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service* . . .
El
Contact the dealer from whom
SERVICE
you purchased the appliance or
the
authorized servicer
in your
area. For help finding an autho-
rized servicer in your area, call
our toll-free telephone number in Step 1.
*When asking for help or service:
Please provide
a
detailed description of
the problem, your appliance’s complete
model and serial numbers,
and
the pur-
chase date. (See page 2.) This information
will help us respond properly to your
request.
3. If you need FSP
replacement parts . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need
a
replacement part for your Roper appliance.
FSP replacement parts will fit right
and
work
right, because they are made to the same
exacting specifiitions used to buikf every
new Roper appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call our toll-free
number in Step 1.
4. If you are not satisfied
with how the problem
was solved . . .
l
Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
l
Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Driie
Chiigo, IL 60606
l
MACAP will in turn inform us of your
action.
33