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REQUESTING ASSISTANCE OR SERVICE
To avoid unnecessary service calls, please check the “Troubleshooting” section. It may save you
the cost of a service call. If you still need help, follow the instructions below.
IF YOU NEED ASSISTANCE OR SERVICE IN THE U.S.A.
Call the Whirlpool Consumer Assistance Center
toll free at 1-800-253-1301. Our
consultants are available to
assist you.
When calling:
Please know the purchase date, and
the complete model and serial number of your
appliance (see “A Note to You” ). This information
will help us better respond to your request.
Our consultants provide assistance with:
•
Features and specifications on our full line
of appliances
•
Installation information
•
Use and maintenance procedures
•
Accessory and repair parts sales
•
Do-it-yourself repair help
•
Specialized customer assistance (Spanish speak-
ing, hearing impaired, limited vision, etc.)
•
Referrals to local dealers, service companies, and
repair parts distributors.
Whirlpool service technicians are trained to fulfill
the product warranty and provide after-warranty
service, anywhere in the United States.
To locate the authorized Whirlpool service company
in your area, you can also look in your telephone
directory Yellow Pages.
IF YOU NEED REPLACEMENT PARTS
If you need to order replacement parts, we recom-
mend that you only use FSP* factory authorized
parts. FSP replacement parts will fit right and work
right, because they are made to the same exacting
specifications used to build every new
WHIRLPOOL* appliance.
To locate FSP replacement parts in your area, call
our Consumer Assistance Center telephone number
or your nearest authorized service center.
FOR FURTHER ASSISTANCE
If you need further assistance, you can write to
Whirlpool with any questions or concerns at:
Whirlpool Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
If the dealer, authorized servicer, and Whirlpool
have failed to resolve your problem, you can
contact the Major Appliance Consumer Action
Program (MACAP).
MACAP is a group of independent consumer experts
that voice consumer views at the highest levels of the
major appliance industry. MACAP will in turn inform
us of your action.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
Gearcase assembly
covered by your
warranty.