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Symptom Possible causes
The door will not open
■
The programme is still running.
■
The door lock has not yet released.
■
Water in the tub: the door cannot be opened if water is present in the
tub.
The machine makes an unusual
noise
■
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
The machine does not dry or does
not dry properly
■
The drying time has not been selected
■
The water taps are not turned on
■
The drain filter is clogged
■
The machine is overloaded
■
The selected drying time is not adequate
If after the above checks, there is still a fault, call your
local Electrolux Service Force Centre.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown. Please note that proof of
purchase is required for any in-guarantee service
calls.
SERVICE & SPARE PARTS
If you require an engineer or wish to purchase spare
parts contact your local Electrolux Service Force Centre
by telephoning:
08705 929929
Your telephone call will be routed to the Service Centre
covering your post code area.
The addresses are detailed in this instruction book on
the pages headed Electrolux Service Force Centres, and
can also be found in your local telephone directory
under “E”.
When you call the Service Force Centre please make
sure you give the model and serial number of the
appliance.
This information can be found on the rating plate (see
picture) or on the guarantee card.
Mod. ..........
Prod. No. ...........
Ser. No. .........
M
o
d
. .....
....
.
P
ro
d
. N
o
. ...........
S
e
r. N
o
.
.........
P0042
CUSTOMER CARE
For general enquiries concerning your Electrolux
appliance or for further information on Electrolux
products, please contact our Customer Care Department
by letter or telephone as follows:
Customer Care Department
Electrolux
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel 08705 950950*
*calls to this number may be recorded for training
purposes
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