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Guarantee Conditions
Tricity Bendix standard
guarantee conditions
This guarantee is in addition to your statutory and other
legal rights.
We, Tricity Bendix, undertake that if, within 12 months
of the date of the purchase, this TRICITY BENDIX
appliance or any part thereof is proved to be defective
by reason only of faulty workmanship or materials, we
will, at our option, repair or replace the same FREE OF
ANY CHARGE for labour, materials or carriage on
condition that:
■
The appliance has been installed correctly and used
only on the electricity supply stated on the rating
plate.
■
The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer’s operating and maintenance
instructions.
■
The appliance has not been serviced, maintained,
repaired, taken apart or tampered with, by any
person not authorised by us.
■
All service work under this guarantee must be
undertaken by a Tricity Bendix service
representative or authorised agent
Any appliance or defective part replaced shall become
our property.
Home visits are made between 8.30am and 5.30pm
Monday to Friday. Visits may be available outside these
hours in which case a charge will be made.
Exclusions
This guarantee does not cover:
■
Damage or calls resulting from transportation,
improper use or neglect, the replacement of any light
bulbs or removable parts of glass or plastic.
■
Costs incurred for calls to put right an appliance
which is improperly installed or calls to appliances
outside the United Kingdom.
■
Appliances found to be in use within a commercial
environment, plus those which are subject to rental
agreements.
■
Products of Tricity Bendix manufacture which are
NOT marketed by Tricity Bendix.
European guarantee
If you should move to another country within Europe
then your guarantee moves with you to your new home
subject to the following qualifications:
■
The guarantee starts from the date you first
purchased your product
■
The guarantee is for the same period and to the same
extent for labour and parts as exists in the new
country of use for this brand or range of products
■
This guarantee relates to you and cannot be
transferred to another user
■
Your new home is within the European Community
(EC) or European Free Trade Area
■
The product is installed and used in accordance with
our instructions and is only used domestically, i.e. a
normal household
Before you move please contact your nearest
Customer Care Centre, listed below, to give them
details of your new home. They will then ensure that
the local Service Organisation is aware of your move
and able to look after you and your appliances.
France Senlis +33 (0)3 44 62 28 28
Germany Nurnberg +49 (0)911 323 2600
Italy Pordenone +39 (0) 1678 47053
Sweden Stockholm +46 (0)20 78 77 50
UK Slough +44 (0)1753 219 898