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Symptom
The door will not open
Possible causes
●
The programme is still running.
●
The door lock has not yet released (the “door” light is still on).
●
Water in the tub: the door cannot be opened if water is present in the
tub.
Spinning starts late or the machine
does not spin
●
The electronic balance control device has cut in because the laundry is
not evenly distributed in the drum. The laundry is redistributed by
reverse rotation of the drum. This may happen several times before the
unbalance disappears and normal spinning can resume. If, after 10
minutes, the laundry is still not evenly distributed in the drum, the
machine will not spin. In this case, redistribute the load manually and
reselect the spin programme.
The machine makes an unusual
noise
●
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
No water is visible in the drum
●
Machines based on modern technology operate very economically
using very little water without affecting performance.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Tricity Bendix Service Force Centre by
telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk.
For Customer Service in Ireland please contact us at the
address below:
Tricity Bendix
Electrolux Group (Irl) Ltd
Long Mile Road
Dublin 12
Republic of Ireland
Tel: +353 (0)1 4090752
Email: service.eid@electrolux.ie
Before calling out an engineer, please ensure you have
read the details under the heading “Something Not
Working”.
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance (found
on the rating plate - see picture).
5. The purchase date
Mod. ..........
Prod. No. ...........
Ser. No. .........
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P0042
The machine vibrates when spinning
●
The internal packing has not been removed.
●
The machine is in contact with the wall or furniture.
●
The machine is not stable and level (check diagonally).
●
The washing load is badly distributed in the drum.
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Maybe there is very little laundry in the drum.
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