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Top Innovations, Inc.
TROUBLESHOOTING & CUSTOMER SUPPORT
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit fails to heat up.
Unit is not plugged in. Plug into electrical
outlet.
Household Circuit Breaker /
Ground Fault Interrupter has
tripped or blown a fuse.
Reset Circuit Breaker /
Ground Fault Interrupter, or
replace fuse. If you need
assistance, contact a licensed
electrician.
Unit heats up, but fails to
steam.
Water Reservoir is empty. Refill Water Reservoir using
procedures on page 7 of this
manual.
CUSTOMER SUPPORT
For problems with your Compact Fabric Steamer, please refer to the
troubleshooting solutions located above. Additional inquiries should be directed to
our Customer Support services through our Web site, www
.steamfast.com, on the
Service Request Web page.
If you do not have internet access, you may also contact our Customer Support
department by telephone, at (800) 711-6617 or (816) 584-9700.
NOTE: In order for our customer service representatives to help you as
quickly and efficiently as possible, please have the following information ready
before calling:
- Purchase information (where and when you purchased this product)
- Product Serial Number
Mineral build-up in unit. Follow Removing Mineral
Build-Up procedure on page
9 of this manual.
Steam output is intermittent. Mineral build-up in unit.
It is normal for unit to
periodically stop steaming
for a few seconds. If steam
stays off for longer periods,
follow Removing Mineral
Build-Up procedure on page
9 of this manual.