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troubleshooting and information codes _31
CHECK THESE SOLUTIONS IF YOUR WASHER…
PROBLEM SOLUTION
Fills with the wrong
temperature water.
• Turn both faucets on fully.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct faucets.
Flush the water lines.
• Check your water heater. It should be set to deliver a minimum 120° F (49° C)
hot water at the tap. Also check the water heater capacity and recovery rate.
• Disconnect the hoses and clean the screens. The hose filter screens may be
plugged.
• As your washer is filling, the water temperature may change as the automatic
temperature control feature checks incoming water temperature. This is
normal.
• While your washer is filling, you may notice just hot and/or just cold water going
through the dispenser when cold or warm wash temperatures are selected.
This is a normal function of the automatic temperature control feature as your
washer determines the temperature of the water.
Door locked or will not
open.
• Press the Start/Pause Button to stop your washer.
• Your washer door will remain locked during the heating portion of the Sanitize
Cycle.
• It may take a few moments for the door lock mechanism to disengage.
Does not drain and/or spin.
• Check the fuse or reset the circuit breaker.
• Straighten the drain hoses. Eliminate kinked hoses. If there is a drain restriction,
call for service.
• Close the door and press the Start/Pause Button. For your safety, your washer
will not tumble or spin unless the door is closed.
• Make sure the debris filter is not clogged.
Load is too wet at the end
of the cycle.
• Use the High or Extra High spin speed.
• Use high efficiency detergent to reduce over–sudsing.
• The load is too small. Very small loads (one or two items) may become
unbalanced and not spin out completely.
Leaks water.
• Make sure the door is firmly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and secured to the
drainage system.
• Avoid overloading.
• Use high efficiency detergent to prevent over–sudsing.
Has excessive suds.
• Use high efficiency detergent to prevent over-sudsing.
• Reduce the detergent amount for soft water, small or lightly soiled loads.
• Make sure you are using HE detergent.
There appears to be an
insufficient amount of
water.
• The Front Loading washer provides maximum performance using a small
amount of water.
• Since the water fill is not completed at the beginning of the wash, the amount
of water may appear to be small.
• Because the amount of time that water is supplied differs depending on the
type of laundry, the amount of water may seem small.
• Since water is supplied from the bottom of the tub and the supplied water is
absorbed by the laundry, the amount of water may seem small.
Has an odor.
• Excessive suds collect in nooks and crannies and can cause foul odors.
• Run cleansing cycles to sanitize the machine periodically. (Silver Care or
Sanitize Cycle or Pure Cycle)
• Clean the door seal (Diaphragm).
• Dry the interior of your washer after the total cycle has finished.
04 TROUBLESHOOTING
WF361_363_365-02832J-03_EN_20120829.indd Sec8:31WF361_363_365-02832J-03_EN_20120829.indd Sec8:31 2012-08-31 12:38:212012-08-31 12:38:21