Samsung WF361 Washer User Manual


 
troubleshooting and information codes _31
CHECK THESE SOLUTIONS IF YOUR WASHER…
PROBLEM SOLUTION
Fills with the wrong
temperature water.
Turn both faucets on fully.
Make sure the temperature selection is correct.
Make sure the hoses are connected to the correct faucets.
Flush the water lines.
Check your water heater. It should be set to deliver a minimum 120° F (49° C)
hot water at the tap. Also check the water heater capacity and recovery rate.
Disconnect the hoses and clean the screens. The hose filter screens may be
plugged.
As your washer is filling, the water temperature may change as the automatic
temperature control feature checks incoming water temperature. This is
normal.
While your washer is filling, you may notice just hot and/or just cold water going
through the dispenser when cold or warm wash temperatures are selected.
This is a normal function of the automatic temperature control feature as your
washer determines the temperature of the water.
Door locked or will not
open.
Press the Start/Pause Button to stop your washer.
Your washer door will remain locked during the heating portion of the Sanitize
Cycle.
It may take a few moments for the door lock mechanism to disengage.
Does not drain and/or spin.
Check the fuse or reset the circuit breaker.
Straighten the drain hoses. Eliminate kinked hoses. If there is a drain restriction,
call for service.
Close the door and press the Start/Pause Button. For your safety, your washer
will not tumble or spin unless the door is closed.
Make sure the debris filter is not clogged.
Load is too wet at the end
of the cycle.
Use the High or Extra High spin speed.
Use high efficiency detergent to reduce over–sudsing.
The load is too small. Very small loads (one or two items) may become
unbalanced and not spin out completely.
Leaks water.
Make sure the door is firmly closed.
Make sure all hose connections are tight.
Make sure the end of the drain hose is correctly inserted and secured to the
drainage system.
Avoid overloading.
Use high efficiency detergent to prevent over–sudsing.
Has excessive suds.
Use high efficiency detergent to prevent over-sudsing.
Reduce the detergent amount for soft water, small or lightly soiled loads.
Make sure you are using HE detergent.
There appears to be an
insufficient amount of
water.
The Front Loading washer provides maximum performance using a small
amount of water.
Since the water fill is not completed at the beginning of the wash, the amount
of water may appear to be small.
Because the amount of time that water is supplied differs depending on the
type of laundry, the amount of water may seem small.
Since water is supplied from the bottom of the tub and the supplied water is
absorbed by the laundry, the amount of water may seem small.
Has an odor.
Excessive suds collect in nooks and crannies and can cause foul odors.
Run cleansing cycles to sanitize the machine periodically. (Silver Care or
Sanitize Cycle or Pure Cycle)
Clean the door seal (Diaphragm).
Dry the interior of your washer after the total cycle has finished.
04 TROUBLESHOOTING
WF361_363_365-02832J-03_EN_20120829.indd Sec8:31WF361_363_365-02832J-03_EN_20120829.indd Sec8:31 2012-08-31  12:38:212012-08-31  12:38:21