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SAMSUNG
Washing Machine Owner’s Instructions 15
Troubleshooting
Problems and solutions
The washing machine will not start
• Make sure the door is firmly closed.
• Make sure the washing machine is plugged in.
• Make sure the water source faucet is turned on.
• Make sure to press the Start/Pause button.
No water or insufficient water supply
• Make sure the water source faucet is turned on.
• Make sure the water source hose is not frozen.
• Make sure the water intake hose is not bent.
• Make sure the filter on the water intake hose is not clogged.
Detergent remains in the detergent drawer after the wash
program is complete
• Make sure the washing machine is running with sufficient water pressure.
• Put the detergents in the inner parts of the detergent drawer(away from the
outside edges).
Washing machine vibrates or is too noisy
• Make sure the washing machine is set on a level surface. If the surface is not level,
adjust the washing machine feet to level the appliance (see page 3).
• Make sure that the shipping bolts are removed (see page 3).
• Make sure the washing machine is not touching any other object.
• Make sure the laundry load is balanced.
The washing machine does not drain and/or spin
• Make sure the drain hose is not squashed or bent.
• Make sure the debris filter is not clogged
(see page 14).
The Door does not open
• The door will not open until 3 minutes after the machine stops or the power turns off.
Understanding error messages
Error displayed Solution
Before contacting After-Sales service:
1. Try to remedy the problem (See "Troubleshooting" on this page).
2. Restart the programme to see if the fault is repeated.
3. If the malfunction persists, call after-sales service and describe the problem.
• Close the door.
• Make sure the source water faucet is turned on.
• Check the water pressure.
• Clean the debris filter.
• Make sure the drainage hose is installed correctly.
• Call after-sales service.
• Laundry load is unbalanced; loosen any tangled laundry.
If only one item of clothing needs washing, such as a bathrobe or
jeans, the final spin result might be unsatisfactory and an "UE"
error message will be shown in the display window.