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ROWENTA MANUFACTURER'S WARRANTY
: www.rowenta.com
With a strong commitment to the environment, most of Rowenta products are repairable during and after
the warranty period. Before returning any defective products to the point of purchase, please call Rowenta
consumer service directly at the phone number below for repair options.
Your help to sustain the environment is appreciated!
The Warranty
This product is guaranteed by Rowenta for 1 year against any manufacturing defect in materials or
workmanship, starting from the initial date of purchase.
The manufacturer's warranty by Rowenta is an extra benefit which does not affect consumer's
Statutory Rights.
The Rowenta warranty covers all costs related to restoring the proven defective product so that it
conforms to its original specifications, through the repair or replacement of any defective part and
the necessary labor. At Rowenta’s choice, a replacement product may be provided instead of repairing
a defective product. Rowenta’s sole obligation and your exclusive resolution under this warranty are
limited to such repair or replacement.
Conditions & Exclusions
The Rowenta warranty only applies within USA, Canada & Mexico, and is valid only on presentation
of a proof of purchase. The product can be taken directly in person to an authorized service centre or
must be adequately packaged and returned, by recorded delivery (or equivalent method of postage),
to a Rowenta authorized service centre. Full address details for each country’s authorized service
centre are listed on the Rowenta website (www.rowenta.com) or by calling the appropriate
telephone number listed below to request the appropriate postal address.
Rowenta shall not be obligated to repair or replace any product which is not accompanied by a valid proof of purchase.
This warranty will not cover any damage which could occur as a result of misuse, negligence, failure
to follow Rowenta instructions, use on current or voltage other than as stamped on the product, or a
modification or unauthorized repair of the product. It also does not cover normal tear and wear,
maintenance or replacement of consumable parts, and the following:
-using the wrong type of water
-scaling (any de-scaling must be carried out according to the instructions for use);
-ingress of water, dust or insects into the product;
-mechanical damages, overloading
-damages or bad results due to wrong voltage or frequency
-accidents including fire, flood, lightning, etc
-professional or commercial use
-damage to any glass or porcelain ware in the product
This warranty does not apply to any product that has been tampered with, or to damages incurred through improper use
and care, faulty packaging by the owner or mishandling by any carrier.
The Rowenta manufacturer's warranty applies only for products purchased and used in USA, Canada
& Mexico. Where a product purchased in one country and then used in another one:
a) The Rowenta guarantee duration is the one in the country of usage of the product, even if the
product was purchased in another listed country with different guarantee duration.
b) The Rowenta guarantee does not apply in case of non conformity of the purchased product with the
local standards, such as voltage, frequency, power plugs, or other local technical specifications
c) The repair process for products purchased outside the country of use may require a longer time if
the product is not locally sold by Rowenta
d) In cases where the product is not repairable in the new country, the Rowenta guarantee is limited
to a replacement by a similar product or an alternative product at similar cost, where possible.
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