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Symptom
The door will not open
Possible causes
●
The programme is still running.
●
The door lock has not yet released.
●
Water in the tub: the door cannot be opened if water is present in the
tub.
Spinning starts late or the machine
does not spin
●
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 20 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and reselect the spin programme.
The machine makes an unusual
noise
●
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
No water is visible in the drum
●
Machines based on modern technology operate very economically
using very little water without affecting performance.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Service Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you have
read the details under the heading “Something Not
Working”.
When you contact the Service Centre you will need to
give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance (found
on the rating plate - see picture).
5. The purchase date
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown. Please note that proof of
purchase is required for any in-guarantee service
calls.
Customer Care
For general enquiries concerning your appliance, please
contact our Customer Care Department by letter or
telephone as follows:
Customer Care Department
EHP
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel 08705 950950*
* calls to this number may be recorded for training
purposes.
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