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TROUBLESHOOTING
If you experience Possible Causes Solution
Vibration or Off-Balance
Vibration, rocking, or
“walking”
Feet may not be in contact with the
floor and locked.
Front and rear feet must be in firm contact with floor, and washer must
be level to operate properly. Jam nuts must be tight against the bottom
of the cabinet.
Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Vibration during
spinning or washer
stopped with uL error
code flashing
Load could be unbalanced. Load garments in loose heaps evenly around the washplate. Do not load
garments directly over the center of the washplate. Adding wet items to
washer or adding more water to basket could unbalance washer.
Avoid washing single items. Balance a single item such as a rug or
jacket with a few extra items. If the uL error code is flashing, redistribute
the load, close the lid, and press START/PAUSE.
Do not tightly pack. Avoid washing single items.
Use Bulky cycle for oversized, non-absorbent items such as comforters
or poly-filled jackets. Other items are not appropriate for Bulky cycle.
See “Cycle Guide.”
Item or load not suitable for selected cycle. See “Cycle Guide”
and “Using Your Washer.”
Noises - for normal operating sounds, go to www.maytag.com/help
Clicking or metallic noises Objects caught in washer drain
system.
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to call
for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, buckles,
or zippers touch against the stainless steel basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are removed
during the Drain & Spin cycles.
Water Leaks
Check the following for
proper installation:
Washer not level. Water may splash off basket if washer is not level.
Fill hoses not attached tightly. Tighten fill-hose connection.
Fill hose washers. Make sure all four fill hose flat washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drainpipe
or laundry tub.
Do not place tape over drain opening.
Check household plumbing for
leaks or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets.)
Washer not loaded as
recommended.
An unbalanced load can cause basket to be out of alignment and
cause water to splash off tub. See “Using Your Washer” for loading
instructions.
Washer not performing as expected
Not enough water
in washer
Load not completely covered
in water.
This is normal operation for an HE low-water washer. The load will not
be completely under water. The washer senses load sizes and adds
correct amount of water for optimal cleaning. See “What’s New under
the Lid.”
IMPORTANT: Do not add more water to washer. The added water lifts
the load off the washplate, resulting in less cleaning.
Washer won’t run or fill,
washer stops working
Check for proper water supply. Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.
In U.S.A. www.maytag.com/product_help – In Canada www.maytag.ca.