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If you experience
Possible Causes
Solution
First try the solutions suggested here or visit our website at www.maytag.com/product_help -
In Canada, www.maytag.ca, for assistance and to possibly avoid a service call.
TROUBLESHOOTING
Washer not performing as expected (cont.)
Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment. To remove extra water in the load, select Drain
& Spin. Load may need to be rearranged to allow even distribution
of the load in the basket.
Small items may have been caught in pump or between basket and
tub, which can slow draining.
Empty pockets and use garment bags
for small items.
Washer not draining/
spinning, loads are
still wet or spin light
remains on (indicating
that the washer was
unable to pump out
water within ten
minutes)
The washer may be tightly packed or
unbalanced.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select Drain & Spin
to remove excess water. See “Using Your Washer” for loading
recommendations.
Check plumbing for correct drain hose
installation. Drain hose extends into
standpipe farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form and
securely attach to drainpipe or tub. Do not tape over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the
floor. Remove any clogs from drain hose.
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have
both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
ENERGY STAR
®
qualified washers use cooler wash and rinse
water temperatures than traditonal top-load washer. This includes
cooler hot and warm washes.
Energy-saving controlled
wash temperatures.
Wrong or too much detergent
causing suds to slow or stop
draining and spinning?
Use only HE detergent. Always measure and follow detergent
directions for your load. To remove extra suds, select Rinse & Spin.
Do not add detergent.
The high spin speeds combined with air flow during the final spin
can cause items near the top of the load to develop dry spots
during the final spin. This is normal.
High speed spins extract more
moisture than traditional top-load
washers.
Dry spots on load
after cycle
Washer not loaded as recommended.
The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the washplate. Do
not load garments directly over the center of the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after cycle is started.
Add an Extra Rinse to the selected cycle. Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Sand, pet hair, lint,
etc. on load after
washing
Always measure detergent and follow detergent directions based
on load size and soil level.
Load not rinsed Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.