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If you experience
Possible causes
Solution
Incorrect or wrong wash
or rinse temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have
both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
ENERGY STAR
®
qualified washers use cooler wash and rinse water
temperatures than traditional top-load washers. This includes cooler
hot and warm washes.
Load not rinsed
Check for proper water supply.
First try the solutions suggested here or visit our website at www.maytag.com/product_help -
In Canada, www.maytag.ca, for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Energy-saving controlled
wash temperatures.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or
using too much HE detergent.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based on load
size and soil level.
Washer not loaded
as recommended.
Washer not draining/
spinning, loads are
still wet (cont.)
Wrong or too much detergent
causing suds to slow or stop
draining and spinning.
Use only HE detergent. Always measure and follow detergent directions
for your load. To remove extra suds, select RINSE & SPIN. Do not add
detergent.
The high spin speeds combined with air flow during the final spin can
cause items near the top of the load to develop dry spots during the final
spin. This is normal.
High speed spins extract more
moisture than traditional top-load
washers.
Dry spots on load
after cycle
TROUBLESHOOTING
Add an Extra Rinse to the selected cycle. Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Sand, pet hair, lint,
etc. on load after
washing
Load is tangling
Washer not loaded
as recommended.
See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed; however,
items will be wetter than those using a higher speed spin. See the
“Cycle Guide” to match your load with the best cycle.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Reduce tangling by mixing types of load items. Use the recommended
cycle for the type of garments being washed.
Not cleaning or
removing stains
Washer senses load size and adds correct amount of water. This is normal
and necessary for clothes to move.
Do not add more water to washer. Adding water lifts the garments
off the washplate, resulting in less effective cleaning.
Wash load not completely
covered in water.
Added more water to washer.
Washer is less efficient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the washplate. Do not load
garments directly over the center of the washplate.
Add only 1 or 2 additional garments after washer has started.
Washer not loaded properly.
The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the washplate. Do not load
garments directly over the center of the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.