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If you experience
Possible causes
Solution
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy Star washers use cooler wash and rinse water
temperatures than your previous washer. This includes cooler
hot and warm washes.
Load not rinsed
Check for proper water supply.
First try the solutions suggested here or visit our website at www.maytag.com/help
for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Energy saving controlled
wash temperatures.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water owing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
Washer not loaded as recommended.
The washer is less efcient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
Washer not draining/
spinning, loads are
still wet (cont.)
Wrong or too much detergent
causing suds to slow or stop
draining and spinning.
Use only HE detergent. Always measure and follow detergent
directions for your load. To remove extra suds, select RInse &
Spin. Do not add detergent.
The high spin speeds combined with air ow during the nal spin
can cause items near the top of the load to develop dry spots
during the nal spin. This is normal.
High speed spins extract more
moisture than traditional top-load
washers.
Dry spots on load
after cycle
TROUBLESHOOTING
Add an Extra Rinse to the selected cycle. Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Sand, pet hair, lint,
etc. on load after
washing
Load is tangling
Washer not loaded as recommended.
See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher speed
spin. See the Cycle Guide to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Not cleaning or
removing stains
Washer senses load size and adds correct amount of water. This
is normal and necessary for clothes to move.
Added water lifts the laundry off the washplate, resulting in less
effective cleaning.
Wash load not completely
covered in water.
Added more water to washer.
Washer is less efcient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 garments after washer has started.
Washer not loaded properly.
Check plumbing for correct drain hose
installation. Drain hose extends into
standpipe farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form and
securely attach to drainpipe or tub. Do not tape over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the oor.
Remove any clogs from drain hose.