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The door will not open when the "Door" button is pressed.
Possible cause Solution
The washer has no
power.
Insert the plug into the outlet.
The washer is not
turned on.
Turn on the washer using the "On / Off" button.
The program lock is
activated.
Deactivate the program lock as described in "Locking
the washer - Electronic program lock".
The Child Lock function
is activated.
Deactivate the Child Safety Lock as described in
"Locking the washer - Child Safety Lock".
Power failure To open the drum door, see "Frequently asked
questions - Opening the drum door during a power
failure."
The door was not
properly closed.
Push on the drum door and at the same time, press
the "Door" button.
There is still water in
the drum and the
washer cannot drain it
away.
Clean the drain filter and the drain pump as
described in "Cleaning and Care - Cleaning the drain
pump".
As a safeguard against scalding, the drum door cannot be opened if the wash
water temperature is over 130°F (55°C).
Frequently asked questions
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