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■ Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
■ Was the wash water warm enough to relax wrinkles, or
are you using warm rinses?
If safe for the load, use warm or hot wash water. Use cold
rinse water.
■ Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are connected
to the right faucets. See the Installation Instructions.
Load is tangled or twisted
■ Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
■ Did you wrap items around the agitator?
Drop items loosely into the washer. Do not wrap items around
the agitator.
Gray whites, dingy colors
■ Did you properly sort the load?
Dye transfer can occur when mixing whites and colors in a
load. Sort dark clothes from whites and lights.
■ Was the wash temperature too low?
Use hot or warm washes if safe for the load. Hot water should
be at least 111°F (44°C) to clean heavy soils.
■ Did you use enough detergent, or do you have hard
water?
Use more detergent for washing heavy soils in cold or hard
water.
■ Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are connected
to the right faucets. See the Installation Instructions.
Garment damage
■ Check the following:
Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before
washing.
Were strings and sashes tied to prevent tangling?
Were items damaged before washing? Mend rips and broken
threads in seams before washing.
■ Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
■ Did you properly add chlorine bleach?
Do not pour chlorine bleach directly on load. Wipe up bleach
spills. Undiluted bleach will damage fabrics.
■ Did you follow the manufacturer’s care label instructions?
ASSISTANCE
OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified parts. These parts will fit right and work
right, because they are made with the same precision used to
build every new KITCHENAID
®
appliance. To locate factory
specified replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest KitchenAid
designated service center.
In the U.S.A.
Call the KitchenAid Customer Interaction Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances
■ Installation information
■ Accessory and repair parts sales
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
■ Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
533 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call the KitchenAid Canada Customer Interaction Center toll free:
1-800-461-5681 8:30 a.m. - 5:30 p.m. (EST)
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances
■ Referrals to local dealers
For service in Canada
Call 1-800-807-6777. KitchenAid designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer Interaction Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.