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Stains on load
■ Did you add detergent to the dispenser?
For best results, add detergent to the detergent
compartment. Do not add detergent to the washer drum.
■ Did you use enough HE detergent?
Use enough detergent to remove soil and hold it in
suspension. Use only HE detergent. Follow the
manufacturer's instructions to determine the amount of
detergent to use.
■ Is there above average iron (rust) in water?
You may need to install an iron filter.
■ Did you properly sort the load?
Sort dark clothes from whites and lights.
■ Did you unload the washer promptly?
To avoid dye transfer, unload the washer as soon as it stops.
■ Did you use a fabric softener dispensing ball?
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
■ Did you use powdered detergent in a low-speed cycle?
Consider using liquid detergent.
■ Did you use Express Wash on a large load?
For best results, use Express Wash for small, lightly soiled
loads.
Load is wrinkled
■ Did you unload the washer promptly?
Unload the washer as soon as it stops.
■ Did you use the right cycle for the load being washed?
Use the Silk/Ultra Delicate cycle or another cycle with a low
spin speed to reduce wrinkling.
■ Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should tumble freely during washing.
Gray whites, dingy colors
■ Did you properly sort the load?
Dye transfer can occur when mixing whites and colors in a
load. Sort dark clothes from whites and lights.
■ Was the wash temperature too low?
Use hot or warm washes if safe for the fabric load. Make sure
your hot water system is adequate to provide a hot water
wash.
■ Did you use enough detergent, or do you have hard
water?
Use more detergent for washing heavy soils in cold or hard
water.
Cycle too long
■ Did you choose the Sanitary cycle or Stain Treat option?
In both cases the heater will be activated to provide
maximum cleaning performance. Additional time will be
added to the regular cycle to heat the water. This additional
time will depend on the load size and the hot water inlet
temperature.
■ Is “SUD” shown in the display?
Excessive sudsing has been detected and a suds routine has
been started to reduce excessive suds. This routine will add
time to the original cycle.
■ Did the load cause imbalance?
When too much imbalance occurs, an imbalance routine will
start to redistribute the load. During the imbalance routine the
time displayed may pause until this activity is complete, then
resume with the remainder of the cycle.
■ Did you wash a large load on the Express Cycle?
The Express Cycle is designed for smaller load sizes
(2-3 items) of lightly soiled garments. If larger loads are
washed in this cycle, wash time will be increased.
■ Did you wash a large load in a gentle or Delicate cycle?
When using the Express wash, Handwash/Wool, or Silk/Ultra
Delicate wash cycles you should use small loads. This
ensures a gentle wash for your garments without increasing
cycle times.
Door locked at end of wash cycle
■ Did all of the water drain out of the washer during the
spin?
Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.