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Troubleshooting
Your washer-dryer could occasionally fail to work. Before contacting the Technical Assistance Service (see “ Service”), make
sure that the problem cannot be solved easily using the following list.
Problem:
The washer-dryer does not switch
on.
The wash cycle does not start.
The washer-dryer does not fill
with water (the text “H2O” on the
display).
The washer-dryer continuously
takes in and drains water.
The washer-dryer does not drain
or spin.
The washer-dryer vibrates a lot
during the spin cycle.
The washer-dryer leaks.
The “option” and START/PAUSE
indicator lights flash rapidly and an
error code appears on the display
(e.g.: F-01, F-..).
There is too much foam.
Push & Wash does not activate.
The washer-dryer does not dry.
Possible causes / Solutions:
• The appliance is not plugged into the socket fully, or not enough to make contact.
• There is no power in the house.
• The washer-dryer door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been opened.
• A delayed start has been set.
• The water inlet hose is not connected to the tap.
• The hose is bent.
• The water tap has not been opened.
• There is no water supply in the house.
• The pressure is too low.
• The START/PAUSE button has not been pressed.
• The drain hose is not fitted at a height between 65 and 100 cm from the floor
(see “Installation”).
• The free end of the hose is under water (see “Installation”).
• The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water tap, switch the
appliance off and contact the Technical Assistance Service. If the dwelling is on one
of the upper floors of a building, there may be problems relating to water drainage,
causing the washer-dryer to fill with water and drain continuously. Special anti-
draining valves are available in shops and help to prevent this inconvenience.
• The wash cycle does not include draining: some cycles require the draining
process to be enabled manually.
• The drain hose is bent (see “Installation”).
• The drainage duct is clogged.
• The drum was not unlocked correctly during installation (see “Installation”).
• The washer-dryer is not level (see “Installation”).
• The washer-dryer is trapped between cabinets and walls (see “Installation”).
• The water inlet hose is not screwed on properly (see “Installation”).
• The detergent dispenser drawer is blocked (for cleaning instructions, see “Care
and maintenance”).
• The drain hose is not fixed properly (see “Installation”).
• Switch off the machine and unplug it, wait for approximately 1 minute and then
switch it back on again.
If the problem persists, contact the Technical Assistance Service.
• The detergent is not suitable for machine washing (it should display the text “for
washer-dryers” or “hand and machine wash”, or the like).
• Too much detergent was used.
• After switching on the machine a control other than Push&Wash+Dry was
activated. Switch the machine off and press the Push&Wash+Dry button.
• The appliance is not plugged into the socket, or not enough to make contact.
• There has been a power failure.
• The appliance door is not shut properly.
• A DELAY TIMER has been set.
• DRYING is in the OFF position.