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Troubleshooting
Your washing machine could fail to work. Before calling for Assistance (see page 14), make sure the problem
can't easily be solved by consulting the following list.
Problem
The washing machine won't
start.
The washing machine does not
fill with water (The wording
H2O is displayed).
The machine continuously fills
and empties with water.
The washing machine does not
drain or spin.
The washing machine vibrates
too much during the spin cycle.
The machine is locked and the
display flashes, indicating an
error code (e.g. F-01, F-..).
The washing machine leaks.
There is too much foam.
Possible causes/Solution:
The appliance is not plugged into the socket, or not enough to make contact.
There has been a power failure.
The appliance door is not shut properly (the word DOOR is displayed).
The
button has not been pressed.
The START/RESET button has not been pressed.
NB: It should be held minimum one second.
The water tap is not turned on.
A delayed start has been set (using the Delay Timer, see page 9).
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap is not turned on.
There is a water shortage.
The water pressure is insufficient.
The START/RESET button has not been pressed.
The drain hose is too low or too far in to the stand pipe (see page 3) for
correct installation.
The wall drainage system doesn't have a standard pipe (min. 38 mm).
Some programs have a slower final spin to taked best care of the
fabrics. See page 8 for details of the final spin speed for each program.
The programme does not foresee the draining: some programmes
require enabling the draining manually (see page 8).
The Easy iron option is enabled: to complete the programme, press
the START/RESET button (see page 9).
The drain hose is bent (see page 3).
Remove the drain hose from the standpipe or under-sink trap and check for
blockages, ensuring that the water can drain freely away from the machine.
The SPIN SPEED is in OFF position.
When the machine is installed, the locking screws for the oscillating
assembly are still in place. Remove the screws (see page 2).
The washing machine is not level (see page 2).
The washing machine is closed in between furniture cabinets and
the wall (see page 2).
This means there is a problem with the machine. Before calling
Assistance, please follow the set of instructions below:
1. Switch off the machine;
2. Remove the plug connecting the appliance to the mains supply
and wait for at least 40 seconds;
3. Place the plug back into the socket;
4. Switch on the machine;
5. If the problem is still evident after this process has been carried out,
contact Assistance.
The water inlet hose is not screwed on correctly (see page 2).
The detergent dispenser is obstructed (to clean it, see page 12).
The drain hose is not secured properly (see page 3).
The detergent is not suitable for machine washing (it should bear the
definition "for washing machines" or "hand and machine wash", or the like).
You used too much detergent.