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Troubleshooting
ServiceTroubleshootingPrecautions CareProgrammes DetergentsInstallation Description
Your washing machine could fail to work. Before calling for Assistance (see page 14), make sure the problem
can't easily be solved by consulting the following list.
Problem
The washing machine won't
start.
The washing machine does not
fill with water.
The machine continuously fills
and empties with water.
The washing machine does not
drain or spin.
The washing machine vibrates
too much during the spin cycle.
The washing machine leaks.
The programme selector knob
keeps turning?
There is too much foam.
Possible causes/Solution:
The appliance is not plugged into the socket, or not enough to make contact.
There has been a power failure.
The appliance door is not shut properly.
The
button has not been pressed.
NB: It should be held minimum one second.
The water tap is not turned on.
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap is not turned on.
There is a water shortage.
The water pressure is insufficient.
The drain hose is too low or too far in to the stand pipe (see page 3)
for correct installation.
The wall drainage system doesn't have a standard pipe (min. 38 mm).
Some programs have a slower final spin to taked best care of the
fabrics. See page 8 for details of the final spin speed for each program.
The programme does not foresee the draining: some programmes
require enabling the draining manually (see page 8).
The Anticrease function is enabled (where available): This function
requires enabling the draining manually.
The drain hose is bent (see page 3).
Remove the drain hose from the standpipe or under-sink trap and
check for blockages, ensuring that the water can drain freely away
from the machine.
Check that the transit bolts were removed correctly during installation
(carefully read pages 2 and 3).
The washing machine is not level (see page 2).
The washing machine is closed in between furniture cabinets and
the wall (see page 2).
The water inlet hose is not screwed on correctly (see page 2).
The detergent dispenser is obstructed (to clean it, see page 12).
The drain hose is not secured properly (see page 3).
Wait a few minutes for the drain pump to empty the tub, switch the
washer off, select one of the symbols stop/reset
, then switch it
back on. If the knob continues to turn, call for assistance because it
is showing an anomaly.
The detergent is not suitable for machine washing (it should bear the
definition "for washing machines" or "hand and machine wash", or the like).
You used too much detergent.