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Troubleshooting
Problem:
The washing machine does not
switch on.
The wash cycle wont start.
The washing machine does not fill
with water (the DOOR LOCKED
indicator light flashes rapidly).
The machine continuously fills
with water and drains.
The washing machine does not
drain or spin.
The machine vibrates a lot during
the spin cycle.
The washing machine leaks.
The DOOR LOCKED indicator light
flashes rapidly.
Too much foam.
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Centre
(see Service), make sure that the problem is not easily solved using the following list.
Possible causes / Solutions:
The appliance is not plugged into the socket fully, or is not making
contact.
There is no power in the house.
The washing machine door is not closed properly.
The ON/OFF button has not been pressed.
The START PROGRAMME buttons have not been pressed (they
are still flashing).
The water tap has not been opened.
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap has not been opened.
There is no water supply in the house.
The pressure is too low.
The START PROGRAMME buttons have not been pressed (they
are still flashing).
The drain hose is not fitted at a height between 65 and 100 cm
from the floor ( see Installation).
The free end of the hose is under water (see Installation).
The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, shut off the water
tap, switch the appliance off and contact the Technical Assistance
Service. If the dwelling is on one of the upper floors of a building,
there may be problems relating to water drainage, causing the
washing machine to fill with water and drain continuously. Special
anti-draining valves are available in shops and help to avoid this
inconvenience.
The drain hose is bent (see Installation).
The drainage duct is clogged.
The protective screws (used during transportation) were not
removed when the appliance was installed. Remove the screws
(see Installation).
The machine is not level (see Installation).
The machine is trapped between cabinets and walls (see
Installation).
The water inlet hose is not screwed on properly (see Installation).
The detergent dispenser is blocked (to clean it, see Care and
maintenance).
The drain hose is not fixed in place properly (see Installation).
The drip-tray system is full. Clean the sponge or replace it (see
"Precautions and advice").
Switch off the machine and unplug it, wait for approximately 1
minute and then switch it back on again. The wash cycle will have
to be started again from the beginning. If the problem persists,
contact the Technical Assistance Service.
The detergent is not suitable for machine washing (it should bear
the description for washing machines or hand and machine
wash, or similar instructions).
Too much detergent was used.