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Troubleshooting
Your washer-dryer could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure that
the problem cannot be not solved easily using the following list.
Problem:
The Washer-dryer does not switch
on.
The wash cycle does not start.
The Washer-dryer does not take
in water (the indicator light for
the first wash cycle stage flashes
rapidly).
The Washer-dryer continuously
takes in and
drains water.
The Washer-dryer does not drain or
spin.
The Washer-dryer vibrates a lot
during the spin cycle.
The Washer-dryer leaks.
The “functions” indicator lights and the
“start/pause” indicator light flash, while one
of the “phase in progress” indicator lights
and the “door locked” indicator light will
remain lit in a fixed manner.
There is too much foam.
The washer-dryer does not dry.
Possible causes / Solutions:
• The appliance is not plugged into the socket fully, or is not making contact.
• There is no power in the house.
• The Washer-dryer door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been opened.
• A delayed start has been set.
• The water inlet hose is not connected to the tap.
• The hose is bent.
• The water tap has not been opened.
• There is no water supply in the house.
• The pressure is too low.
• The START/PAUSE button has not been pressed.
• The drain hose is not fitted at a height between 65 and 100 cm from the floor
(see “Installation”).
• The free end of the hose is under water (see “Installation”).
• The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water tap, switch the applian-
ce off and contact the Assistance Service. If the dwelling is on one of the upper floors of
a building, there may be problems relating to water drainage, causing the Washer-dryer
to fill with water and drain continuously. Special anti-draining valves are available in shops
and help to avoid this inconvenience.
• The wash cycle does not include draining: some wash cycles require the drain
phase to be started manually.
• The “Easy iron” option has been activated: To complete the wash cycle, press
the START/PAUSE button (see “Wash cycles and options”).
• The drain hose is bent (see “Installation”).
• The drainage duct is clogged.
• The drum was not unlocked correctly during installation (see “Installation”).
• The Washer-dryer is not level (see “Installation”).
• The Washer-dryer is trapped between cabinets and walls (see “Installation”).
• The water inlet hose is not screwed on properly (see “Installation”).
• The detergent dispenser drawer is blocked (for cleaning instructions, see “Care
and maintenance”).
• The drain hose is not fixed properly (see “Installation”).
• Switch off the machine and unplug it, wait for approximately 1 minute and then
switch it back on again.
If the problem persists, contact the Technical Assistance Service.
• The detergent is not suitable for machine washing (it should display the text
“for Washer-dryers” or “hand and machine wash”, or the like).
• Too much detergent was used.
• The appliance is not plugged into the socket, or not enough to make contact.
• There has been a power failure.
• The appliance door is not shut properly.
• A delayed start has been set.
• DRYING knob is in the 0 position.