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Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see Assistance),
make sure that the problem cannot be not solved easily using the following list.
Problem:
The washing machine does not
switch on.
The wash cycle does not start.
The washing machine does not
take in water (the indicator light
for the first wash cycle stage
flashes rapidly).
The washing machine
continuously takes in and drains
water.
The washing machine does not
drain or spin.
The washing machine vibrates a
lot during the spin cycle.
The washing machine leaks.
The "option" indicator lights and
the "start/pause" indicator light
flash, while one of the "phase in
progress" indicator lights and the
"door locked" indicator light will
remain lit in a fixed manner.
There is too much foam.
Possible causes / Solutions:
The appliance is not plugged into the socket fully, or is not making contact.
There is no power in the house.
The washing machine door is not closed properly.
The ON/OFF button has not been pressed.
The START/PAUSE button has not been pressed.
The water tap has not been opened.
A delayed start has been set (see Personalisation).
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap has not been opened.
There is no water supply in the house.
The pressure is too low.
The START/PAUSE button has not been pressed.
The drain hose is not fitted at a height between 65 and 100 cm from
the floor (see Installation).
The free end of the hose is under water (see Installation).
The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water tap,
switch the appliance off and contact the Assistance Service. If the
dwelling is on one of the upper floors of a building, there may be problems
relating to water drainage, causing the washing machine to fill with water
and drain continuously. Special anti-draining valves are available in shops
and help to avoid this inconvenience.
The wash cycle does not include draining: some wash cycles require
the drain phase to be started manually.
The drain hose is bent (see Installation).
The drainage duct is clogged.
The drum was not unlocked correctly during installation (see Installation).
The washing machine is not level (see Installation).
The washing machine is trapped between cabinets and walls (see Installation).
The water inlet hose is not screwed on properly (see Installation).
The detergent dispenser drawer is blocked (for cleaning instructions, see
Care and maintenance).
The drain hose is not fixed properly (see Installation).
Switch off the machine and unplug it, wait for approximately 1 minute
and then switch it back on again.
If the problem persists, contact the Technical Assistance Service.
The detergent is not suitable for machine washing (it should display the
text for washing machines or hand and machine wash, or the like).
Too much detergent was used.