Filter
Top Products
12
GB
Troubleshooting
If your machine seems not to be working, go through the following troubleshooting suggestions before you call your
Service Centre (see Service).
Problem: Possible causes / Solution:
The machine won’t start?
The wash cycle won’t
start?
The machine fails to fill
with water?
The machine does not
drain or spin?
The machine makes a
noise or vibrates too much
during the spin cycle?
The machine leaks?
●
Check the appliance is fully plugged into the socket and switched on.
●
Is the socket ok? Try another appliance in the socket to check.
●
Is the fuse in the plug ok? If not, replace it (see Care and Maintenance).
●
There has been a power failure.
●
The appliance door is not shut properly.
●
The ON/OFF button has not been pressed.
●
The Start/Cancel button has not been pressed for at least 3 seconds.
●
The cold water supply tap is not turned on.
- Aquarius
+
only: H20 is displayed.
●
Aquarius
+
only: Have you selected Time Delay (see Programmes and
Option Modifiers).
●
The Start/Cancel button has not been pressed, for at least 3 seconds.
●
Is the ‘Prewash’ indicator light flashing? This indicates the machine cannot
take in water (see Installation), check:
- The cold water inlet hose is connected to the tap.
- The hose is kinked.
- The cold water supply tap is not turned on.
- There is a water shortage.
- The water pressure is insufficient.
●
There has been an unbalanced load and the machine could not spin
(see ‘Automatic Features’, Programmes and Option Modifiers).
●
Has the drain hose been installed correctly (see Installation)?
●
Are the drain hose, standpipe or undersink connections blocked?
●
Has the ‘Rinse Hold’ option been selected? ‘Rinse Hold’ indicator light will
flash. To complete the paused programme press either the Start/Cancel
button or the ‘Rinse Hold’ button (see Programmes and Option Modifiers).
●
Aquarius only:(if available on your model) Has the Variable Spin Speed
dial been set to ‘No Spin’ (see Programmes and Option Modifiers).
●
The transit fixings were not removed correctly (see Installation).
●
The washing machine is not level (see Installation).
●
The washing machine is closed in, between furniture cabinets and the
wall (see Installation).
●
Check all loose items, such as coins were removed from the laundry.
●
The cold water inlet hose is not connected correctly (see Installation).
●
Is your water pressure within limits (see Installation)?
●
The drain hose is not secured properly or is blocked (see Installation).
●
The detergent dispenser is obstructed, clean it (see Care and Maintenance).