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Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see
Assistance), make sure that the problem cannot be not solved easily using the following list.
Problem:
The washing machine does not
switch on.
The wash cycle does not start.
The washing machine does not
take in water (the text "NO
WATER, CHECK SUPPLY"
appears on the display).
The washing machine
continuously takes in and
drains water.
The washing machine does not
drain or spin.
The washing machine vibrates a
lot during the spin cycle.
The washing machine leaks.
The machine is locked and the
display flashes, indicating an
error code (e.g. F-01, F-..).
There is too much foam.
Possible causes / Solutions:
The appliance is not plugged into the socket fully, or is not making contact.
There is no power in the house.
The washing machine door is not closed properly.
The ON/OFF button has not been pressed.
The START/PAUSE button has not been pressed.
The water tap has not been opened.
A delayed start has been set (see Running a wash cycle).
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap has not been opened.
There is no water supply in the house.
The pressure is too low.
The START/PAUSE button has not been pressed.
The drain hose is not fitted at a height between 65 and 100 cm from
the floor (see Installation).
The free end of the hose is under water (see Installation).
The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water
tap, switch the appliance off and contact the Assistance Service. If
the dwelling is on one of the upper floors of a building, there may be
problems relating to water drainage, causing the washing machine to
fill with water and drain continuously. Special anti-draining valves are
available in shops and help to avoid this inconvenience.
The wash cycle does not include draining: some wash cycles require the
drain phase to be started manually (see Wash cycles and functions).
The Reduced creases function has been activated: To complete the wash
cycle, press the START/PAUSE button (see Wash cycles and functions).
The drain hose is bent (see Installation).
The drainage duct is clogged.
The drum was not unlocked correctly during installation (see Installation).
The washing machine is not level (see Installation).
The washing machine is trapped between cabinets and walls (see Installation).
The water inlet hose is not screwed on properly (see Installation).
The detergent dispenser drawer is blocked (for cleaning instructions, see
Care and maintenance).
The drain hose is not fixed properly (see Installation).
Switch off the machine and unplug it, wait for approximately 1
minute and then switch it back on again.
If the problem persists, contact the Technical Assistance Service.
The detergent is not suitable for machine washing (it should display the
text for washing machines or hand and machine wash, or the like).
Too much detergent was used.