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Troubleshooting...
I cannot read the information in the
display window...
● If the display window is not showing the
correct information, switch the machine
Off at the electric socket, wait 5 seconds
and switch back on.
The ‘Time to End’ display jumps...
● The estimated programme times are
dependant on the temperature and
pressure of the incoming water supply,
the option(s) selected and the load being
washed. They may, therefore change
during the fill stages of each programme
to take into account the extra heating or
fill time required.
The programme takes a long time...
● Some programmes do take a long time.
Things which can lengthen the
programme time include low
temperature and low pressure of the
incoming hot water supply, or low cold
water pressure.
The machine makes a noise or vibrates
during a spin programme...
If the noise is very loud you should check
whether:
i) You have removed the transit bolts.
ii) You have removed the polystyrene base.
iii)You have correctly adjusted the front feet
to stabilize the machine.
iv)You have removed loose items such as
coins from pockets, as these can rattle
about inside the machine drum and
cause damage.
The laundry has not spun dry...
● Did you use a short spin programme?
If so, try again using a faster spin
programme.
● Did you reduce the spin speed of the
selected programme using the ‘Spin’
option control button?
If so, select a faster spin programme.
The dispenser drawer will not close
properly...
● Please check that the drawer is properly
aligned.
● Is the drawer clogged with detergent?
(see: CLEANING & MAINTENANCE).
Steam is coming from the dispenser
drawer...
● We have designed the machine to release
steam from the dispenser drawer during
hot washes, so don’t worry.
Suds are coming from the dispenser
drawer...
● Have you used the correct low suds
automatic detergent?
See ‘The Dispenser’ - Choose a suitable
detergent.
● If you have used the wrong type of
detergent, flush out your machine by
choosing a rinse programme.
Not all of the detergent has been flushed
away...
● Check that your water supply taps are
turned on fully.
● Check the inlet hoses are not kinked.
● Is your hot water pressure low? If so
you may need a cold fill adaptor to run
your machine as cold fill only.
Remember, you will be charged for a service
call for problems caused by incorrect
installation, non-removal of transit bolts or
packaging, leaks from household pipework,
loose or blocked fill and drain hoses.
Washing items which do not have a wash
label or washing items that are not intended
as machine washable and not emptying
contents from pockets may cause pump or
drain blockages or may damage components
of the machine.
If the machine is still not working contact
Hotpoint Service, see the back page.
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TROUBLE
SHOOTING