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Troubleshooting
Your Washer-dryer could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure
that the problem cannot be solved easily using the following list.
Problem:
The machine does not switch on.
The wash cycle does not start.
The machine does not dry.
The clothes are too hot when the
drying cycle is finished.
The machine does not fill with water or
the indicator light for the first wash
cycle stage flashes rapidly.
The machine continuously fills with
water and continually drains away
or Water left in the drum
or Stuck on wash.
The machine does not drain or spin
(error lights flashing).
The wash programme takes too long.
The machine vibrates a lot during the
spin cycle.
The machine is noisy.
The machine wont spin properly.
Possible causes / Solutions:
• The appliance is not plugged into the socket fully, or not enough to make contact.
• There is no power to the socket, or the fuse has blown in the mains plug.
• The door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been turned on to allow water to flow into the machine.
• The ‘DELAY TIMER’ has been selected.
• Check the 2 sections above.
• The ‘DRY’ selector knob is in the position.
• A cooling-down period is always added to the end of each drying cycle. If
the clothes appear too hot to handle leave the door open to allow to cool
further before removing from the machine.
• The water inlet hose is kinked.
• The water inlet hose is not connected to the water supply.
• The water pressure is too low.
• The water tap has not been turned on to allow water to flow into the machine.
• There is no water supply to the house.
• The inlet valve filter is blocked.
• The START/PAUSE button has not been pressed.
• The top of the drain hose is too low - It must be fitted at a height between
65 and 100 cm from the floor (see “Installation”).
• The drain hose is connected incorrectly to the sink trap allowing water to
run into the machine, the drain hose must be positioned higher than the
bottom of the sink to prevent water flowing down the drain hose.
• The end of the drain hose has been pushed too far down the standpipe, the
‘U’ bracket should be fitted 100 mm from the end of the drain hose.
• The Pump filter is blocked - (see Care & Maintenance).
• The drain hose is kinked.
• New Installation - The blanking cap or spigot has not been removed if con-
nected under a sink.
• The drain hose or sink trap is blocked.
• Programme times will vary due to water pressure, the incoming water temperatu-
re and if the wash load goes out of balance. This will increase the programme time
accordingly (see ‘The machine wont spin properly’ below) - (Most Common Cause!).
• The feet have not been adjusted, enabling the machine to rock.
• New Installation - Either the Transit Bolts including the plastic spacers, or the
Polystyrene Packaging have not been removed when installing the machine.
• The machine is trapped between cabinets and/or walls.
• The load is in a slight out of balance condition and machine is spinning, but at a lower speed.
• There will always be some motor, pump and drum noise during spin.
• Out of Balance detected when attempting to go into a spin cycle - If this
happens the machine will continue to try to repeat the distribution of the
load required before the machine will go into higher spin speeds - This will
increase the programme time accordingly. This is a safety feature to pre-
vent damage. Out of Balance can be caused by washing a single heavy item
(eg duvet, quilt, etc). - Try the programme again using a different load.