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Troubleshooting
Your Washer-dryer could fail to work. Before contacting the Technical Assistance Centre
(see Assistance), make sure that the problem cannot be not solved easily using the following list.
Problem:
The Washer-dryer does not
switch on.
The wash cycle does not start.
The Washer-dryer does not
take in water (the indicator
light for the first wash cycle
stage flashes rapidly).
The Washer-dryer continuously
takes in and drains water.
The Washer-dryer does not
drain or spin.
The Washer-dryer vibrates a
lot during the spin cycle.
The Washer-dryer leaks.
The START/PAUSE indicator light
(orange) and the function
indicator lights flash rapidly.
There is too much foam.
The washer-dryer does not dry.
Possible causes / Solutions:
The appliance is not plugged into the socket fully, or is not making contact.
There is no power in the house.
The Washer-dryer door is not closed properly.
The ON/OFF button has not been pressed.
The START/PAUSE button has not been pressed.
The water tap has not been opened.
A delayed start has been set (using the Delay Timer, see Personalisation).
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap has not been opened.
There is no water supply in the house.
The pressure is too low.
The START/PAUSE button has not been pressed.
The drain hose is not fitted at a height between 65 and 100 cm from the
floor (see Installation).
The free end of the hose is under water (see Installation).
The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water tap,
switch the appliance off and contact the Assistance Service. If the
dwelling is on one of the upper floors of a building, there may be problems
relating to water drainage, causing the Washer-dryer to fill with water
and drain continuously. Special anti-draining valves are available in shops
and help to avoid this inconvenience.
The wash cycle does not include draining: some wash cycles require the
drain phase to be started manually.
The ANTI CREASE function has been activated: To complete the wash
cycle, press the START/PAUSE button (Personalisation).
The drain hose is bent (see Installation).
The drainage duct is clogged.
The drum was not unlocked correctly during installation (see Installation).
The Washer-dryer is not level (see Installation).
The Washer-dryer is trapped between cabinets and walls (see Installation).
The water inlet hose is not screwed on properly (see Installation).
The detergent dispenser drawer is blocked (for cleaning instructions, see
Care and maintenance).
The drain hose is not fixed properly (see Installation).
Switch off the machine and unplug it, wait for approximately 1 minute
and then switch it back on again.
If the problem persists, contact the Technical Assistance Service.
The detergent is not suitable for machine washing (it should display the
text for Washer or hand and machine wash, or the like).
Too much detergent was used.
The appliance is not plugged into the socket, or not enough to make contact.
There has been a power failure.
The appliance door is not shut properly.
The DRYING knob is on the 0 setting.