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WATER Possible Causes What To Do
Too many suds
Type of detergent • Switch to a lower sudsing detergent brand and follow
instructions on package.
Very soft water • Try less detergent.
Too much detergent • Measure your detergent carefully. Use less soap if you
have soft water, a smaller load, or a lightly soiled load.
Water leaks
Fill hoses or drain hose is • Make sure hose connections are tight at faucets and
improperly connected rubber washers are installed. Make sure end of drain
hose is correctly inserted in and secured to drain facility.
Household drain may • Check household plumbing. You may need to call a
be clogged plumber.
Constant water pressure • Tighten hoses at the faucets and turn the water off after
to the fill hoses at the each use.
water source
• Check condition of the fill hoses; they should be
replaced every 5 years.
Using too much detergent • Use less detergent. Use less soap if you have soft water, a
in washer smaller load, or a lightly soiled load.
Water temperature
Control is not set properly • Check water temperature control (on some models) or
is incorrect
Cycle knob and adjust.
Water supply is turned off • Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens are •
Turn off the water source and remove the water
stopped up
connection hoses from the upper back of the washer.
Use a brush or toothpick to clean the screens in the
machine. Reconnect the hoses and turn the water back on.
House water heater is • Make sure house water heater is delivering water
not set properly at 120°F–140°F (48°C–60°C).
Water won’t drain
Drain hose is kinked or • Straighten drain hose and make sure washer is not sitting
improperly connected on it.
• Top of drain outlet should be less than 8 ft. (2.5 m)
above floor.
Before you call for service…
Operating Instructions Safety InstructionsConsumer Support Troubleshooting Tips
10
Troubleshooting Tips
Save time and money! Review the charts on the
following pages, or visit Hotpoint.com. You may
not need to call for service.