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Guarantee
12 months Parts and Labour Guarantee
Your appliance has the benefit of our manufacturer’s guarantee, which covers the cost of
breakdown repairs for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be
defective because of either workmanship or materials, we will, at our discretion, either
repair or replace the appliance at no cost to you.
The guarantee is subject to the following conditions:
- The appliance has been installed and operated correctly and in accordance with our
operating and maintenance instructions.
- The appliance is only used on the electricity or gas supply printed on the rating plate.
- The appliance has been used for normal domestic purposes only.
- The appliance has not been altered, serviced, maintained, dismantled or otherwise
interfered with by any person not authorised by us.
- Any repair work must be undertaken by us or our appointed agent.
- Any parts removed during repair work or any appliance that is replaced become our
property.
- The appliance is used in the United Kingdom or Republic of Ireland.
The guarantee does not cover:
- Damage resulting from transportation, improper use, neglect or interference or as a
result of improper installation.
- Replacement of any consumable item or accessory. These include but are not limited to:
plugs, cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
- Replacement of any removable parts made of glass or plastic.
THE GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN
COMMERCIAL OR NON-DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a FREE 5 year parts guarantee. This additional guarantee is
conditional on you registering your appliance with us and the parts being fitted by one
of our authorised engineers. There will be a charge for our engineer’s time.
To activate the extra parts warranty on your appliance, simply call our registered line on
08448 24 24 24 (Republic of Ireland 01 230 0800)
Extended Guarantees
We offer a selection of protection plans that enable you to fully cover yourself against the
expense of repair bills for the life of your policy. To find the ideal plan for you please call our
advice line on
08448 226 226 (Republic of Ireland 01 230 0233)
Free Helpdesk Service
We have a dedicated team who can provide free advice and assistance with your appliance if
you experience any technical difficulties within the first 90 days of ownership. Simply call our
Hotpoint Service Hotline on
08448 224 224 (Republic of Ireland 0818 313 413)
for telephone
assistance, or, where necessary, to arrange for an engineer to call.