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Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure
that the problem cannot be solved easily using the following list.
Problem
The machine does not switch on.
The wash cycle does not start.
The machine does not fill with
water or the indicator light for
the first wash cycle stage flashes
rapidly.
The machine continuously fills
with water and continually drains
away or Water left in the dru or
Stuck on wash.
The machine does not drain or
spin.
The machine does not heat or
poor wash results.
The programme takes too long.
The machine vibrates a lot during
the spin cycle.
Possible causes/Solution:
• The appliance is not plugged into the socket fully, or not enough to
make contact.
• There is no power to the socket, or the fuse has blown in the mains plug.
• The door is not closed properly.
• The ‘ON/OFF’ button has not been pressed.
• The ‘START/PAUSE’ button has not been pressed.
• The water tap has not been turned on to allow water to flow into the machine.
• The water inlet hose is kinked.
• The water inlet hose is not connected to the water supply.
• The water pressure is too low.
• The water tap has not been turned on to allow water to flow into the machine.
• There is no water supply to the house.
• The inlet valve filter is blocked.
• The ‘START/PAUSE’ button has not been pressed.
• The top of the drain hose is too low - It must be fitted at a height
between 65 and 100 cm from the floor.
• The drain hose is connected incorrectly to the sink trap allowing
water to run into the machine, the drain hose must be positioned
higher than the bottom of the sink to prevent water flowing down the
drain hose.
• The end of the drain hose has been pushed too far down the standpipe,
the ‘U’ bracket should be fitted 100 mm from the end of the drain hose.
• The Pump filter is blocked.
• The drain hose is kinked.
• New Installation - The blanking cap or spigot has not been removed
if connected under a sink.
• The drain hose or sink trap is blocked.
• The wash cycle does not include draining, some wash cycles require
the drain phase to be started manually.
• The REDUCED CREASES function button has been activated. To complete
the wash cycle, press the START/PAUSE button.
• The ‘Spin Speed’ selector knob is in the position.
• The ‘Temperature’ selector knob is in the position.
• Programme times will vary due to water pressure, the incoming
water temperature and if the wash load goes out of balance.
This will increase the programme times accordingly (see ‘ The
machine wont spin properly’ below).
• The feet have not been adjusted, enabling the machine to rock.
• New Installation - Either the Transit Bolts including the plastic spacers, or the
Polystyrene Packaging have not been removed when installing the machine.
• The machine is trapped between cabinets and/or walls.
• The load is in a slight out of balance condition and machine is spinning, but
at a lower speed.