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Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure
that the problem cannot be solved easily using the following list.
Problem:
The machine does not switch on.
The wash cycle does not start.
The machine does not dry.
The clothes are too hot when the
drying cycle is finished.
The machine does not fill with water
or ‘No Water, Check Supply’ is
shown in the display window.
The machine continuously fills with
water and continually drains away
or Water left in the drum
or Stuck on wash.
The machine does not drain or spin -
‘START/PAUSE’ flashing orange.
The machine does spin.
The machine does not drain or spin -
‘REDUCED CREASES’ & ‘START/
PAUSE’ flashing orange and messa-
ge in display.
The wash programme takes too long.
The Display sticks at one ‘time to
end’ for more than 1 Minute or the
Display changes the estimated ‘Time
to End’ during the programme.
Possible causes / Solutions:
• The appliance is not plugged into the socket fully, or not enough to make contact.
• There is no power to the socket, or the fuse has blown in the mains plug.
• The door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been turned on to allow water to flow into the machine.
• The ‘DELAY TIMER’ has been selected.
• The ‘CHILD LOCK’ is activated (see ‘The machine just ‘beeps’ when a pro-
gramme or option is selected’ below).
• Check the 2 sections above.
• The ‘DRY’ button has been pressed to exclude drying.
• A cooling-down period is always added to the end of each drying cycle. If the
clothes appear too hot to handle leave the door open to allow to cool further
before removing from the machine.
• The water inlet hose is kinked.
• The water inlet hose is not connected to the water supply.
• The water pressure is too low.
• The water tap has not been turned on to allow water to flow into the machine.
• There is no water supply to the house.
• The inlet valve filter is blocked.
• The START/PAUSE button has not been pressed.
• The top of the drain hose is too low - It must be fitted at a height between 65
and 100 cm from the floor (see “Installation”).
• The drain hose is connected incorrectly to the sink trap allowing water to run
into the machine, the drain hose must be positioned higher than the bottom of
the sink to prevent water flowing down the drain hose.
• The end of the drain hose has been pushed too far down the standpipe, the
‘U’ bracket should be fitted 100 mm from the end of the drain hose.
• The Pump filter is blocked - (see Care & Maintenance).
• The drain hose is kinked.
• New Installation - The blanking cap or spigot has not been removed if con-
nected under a sink.
• The drain hose or sink trap is blocked.
• The spin speed is set to “OFF”.
• The ‘REDUCED CREASES’ option is enabled, at the end of the program the
machine drum will rotate slowly and ‘END OF CYCLE’ will appear in the display.
To complete the program press either the ‘REDUCED CREASES’ or the ‘EASY
IRON’ buttons (see Wash Cycles & Functions).
• The ‘SILK/CURTAINS’ program is selected, at the end of the program it will not drain
and ‘RINSE HOLD’ will appear in the display. To complete the program press either the
‘START/PAUSE’ or ‘REDUCED CREASES’ buttons (see Wash Cycles & Functions).
• Programme times will vary due to water pressure, the incoming water temperature
and if the wash load goes out of balance. This will increase the programme time ac-
cordingly (see ‘The machine wont spin properly’ below) - (Most Common Cause!).
• The display time is for guidance only - it is not a precise time to finish
and may vary.